Customer Practice Manager

hace 2 semanas

Medellín Antioquia, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

7+ years of technical specialist, design and architecture experience
- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience
- 7+ years of consulting, design and implementation of serverless distributed solutions experience
- 5+ years of software development with object oriented language experience
- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience
- 7+ years of external or internal customer facing, complex and large scale project management experience
- Bachelor's degree, or 7+ years of professional or military experience

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead and/or support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy with those customers. The CPM is a trusted advisor for our customers and the role includes all aspects of business development, deal structuring, deal support and closure in those accounts.
AWS Professional Services engages in a wide variety of projects with customers and partners, providing collective experience from across the AWS customer base. We are obsessed about successful outcomes for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered at the right time, and drive feature innovation based upon customer needs.
- Engage customers - collaborate with AWS sales and partner teams to develop strong customer and partner relationships and build a growing business and drive AWS adoption in a geographic territory and/or for a named set of customers
- Think big - ability to assess customer marketplace circumstances, organizational readiness and C-level sponsor willingness to initiate conversations that lead to broader strategic transformation programs, construct large programs which include multiple engagement services
- Envision and inspire customers
- Identify & develop specific opportunities and related business cases
- Deal shaping, including estimations and deal pricing
- Contract negotiations & closing
- Enable cloud transformation - develop long term Cloud Strategy with customers, identify & develop specific opportunities and supporting business cases, manage issues and risks
- Support the commercial relationship - plan and implement a project portfolio, including budget & deliverables responsibilities
- Execute contracts as single person of contact for Customer executives, developing deep and trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Be an advocate - work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps
- Overseeing delivery of projects in account, ensuring high quality delivery

Key job responsibilities
Build customer strategy with the lenses of Professional Services organization
Build strategic alignment with all teams that have relationship with that customer
Pipeline generation and management
Opportunity management
Lead internal resources from ProServe to be aligned with holistic strategy
Build solid business cases and close plans
Build rapport and earn trust with customer
- Experience in consulting, design and implementation of serverless distributed solutions

  • Customer Success Manager I

    hace 2 semanas

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Customer Success Manager I

    hace 2 semanas

    Medellín, Antioquia, Colombia Podium A tiempo completo

    At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been...

  • Manager, Customer Onboarding

    hace 5 días

    Medellín, Antioquia, Colombia Tipalti A tiempo completo

    **Manager, Customer Onboarding** We are looking for a talented **Customer** **Onboarding Leading Manager** to step onto a fintech unicorn rocketship! - SD Solutions is a staffing partner operating globally. Contact us to get more details about the benefits we offer._ **Why join Tipalti?** Tipalti is one of the world's fastest-growing fintech companies. We...

  • Customer Growth Manager

    hace 5 días

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Customer Growth Manager

    hace 2 semanas

    Medellín, Antioquia, Colombia Third-Party Job Posts A tiempo completo

    Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations,...

  • Delivery Practice Manager

    hace 6 días

    Medellín, Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    **DESCRIPTION**: The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects....

  • Key Customer Development Manager

    hace 5 días

    Medellín, Antioquia, Colombia Colgate-Palmolive A tiempo completo

    No Relocation Assistance OfferedJob Number # Medellín, Antioquia, ColombiaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a...

  • Customer Success Manager Customer Success · ·

    hace 3 semanas

    Medellín, Colombia 8020rei A tiempo completo

    Hello at 8020REI! We're excited to welcome a Customer Success Manager to our innovative team in LATAM. 🚀 What is 8020REI? 🤔 8020REI is a pioneering B2B data and SaaS platform that empowers professional real estate investors to generate consistent leads from Cold Call, SMS, and Direct Mail without spending more. We leverage AI, machine learning, and...

  • Practicante Universitario Customer Experience Cx I

    hace 2 semanas

    Medellín, Antioquia, Colombia Sodimac Colombia A tiempo completo

    **Descripción empresa**: Sodimac Colombia es una empresa de origen colombiano y chileno con más de 28 años de experiência en el país. Nos dedicamos al mejoramiento del hogar y la construcción. **Misión del cargo**: Desarrolla tus habilidades profesionales en proyectos de Customer Experience/Procesos/Box Satisfaction con impacto Nacional. **Funciones...

  • Customer Success Manager

    hace 1 semana

    Medellín, Colombia Osigu A tiempo completo

    The Customer Success Manager (CSM) will act as the primary point of contact for an assigned portfolio of strategic accounts, ensuring their success through tailored engagement, adoption of Osigu’s RCM solutions, and identification of opportunities for growth. The CSM will lead 360° account management, fostering client relationships, driving adoption, and...