Business Intelligence Analyst
hace 10 horas
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.
**We are searching for the best talent for Business Intelligence Analyst to be in Bogota.**
**Purpose**:The Business Intelligence Analyst will manage the data regarding the orders, analyzing the data and provide team insights to Customer Service team, also will be responsible for proposing new enhancements and automation projects for data and analytics matters.
**You will be responsible for**:
- To manage data regarding orders, generating reports and analyze data, providing insights to Customer Service Analysts to avoid issues.
- Managing Customer Service KPIs, as OTIF, Fill Rate, Backorders, Returns, Rush Orders and Complaints.
- Training and knowledge transfer to Customer Service Analysts of the main Customer Services routines
- Support account leadership with performance analytics that are presented during business reviews.
- Monitor, analyze, and escalate data input issues to account leadership teams to ensure data accuracy.
- Create and maintain dashboards to facilitate identification of underperforming account metrics.
**Qualifications**:
**Requirements**:
- 2 years related experience.
- Deal with multi-source of information
- Experience with MS Office
- Proficiency in Portuguese and/or english
- Programming experience with python, SQL, VBA, Power BI, DataMart and DAX.
- Experience in stakeholder management
- Good interpersonal skill
**Desirables**:
- Project Management Experience
- Function-wide Initiative(s)
- Proficiency in English
- Knowledge in Alteryx
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