Phone Customer Support Representative

ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support

Do you have a Customer Support background?

Do you enjoy work-from-home and flexible schedules?

ModSquad is seeking Mod Contractors to join our network

If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in.

Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon.

**Project Hours (All Times Pacific)**:

- 24/7 during rush but normal working hours are 5 am - 8 pm, 7 days a week
- Weekend work may be required

**Hourly Rate**:To be discussed in the interview phase

**Commitment**:

- 30 hours per week
- 90 days (as needed)

**What We Are Looking For**:

- Customer Service experience on live calls
- A working headset
- Quiet area to take calls
- Technical support skills - a plus but not required
- Familiarity with online education services is a plus, but not needed
- 30 WPM type speed minimum
- Zendesk experience - a plus
- Genesys experience - a plus
- 24/7 overnight support and weekend coverage, in addition, to burst support coverage during the client’s business hours, 9 am - 6 pm Pacific
- Some weekend work may be required

**WorkSpace Requirements**:

- Dedicated laptop or desktop computer with Windows 10 or above
- Willingness to install MSQ security software and 2FA app on the phone

**What’s In It For You**:

- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation

**Please note**:A Chromebook is not sufficient for ModSquad projects.

**Who is ModSquad?**

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

We haven't just been around the CX block... we built it. We started in 2007. We were founded by a Silicon Valley lawyer who liked moderating message boards in her spare time for fun. (The WB's Superstar USA, anyone?) She saw the potential of communities, of remote work, and of that thing called social media that was starting to catch fire. Long story short: We’ve been kicking butt in content moderation, community management, and social media since they began. We're literally pioneers. No one does these better than we do. We fixed customer support. Sorry/not sorry, call centers - you had your chance. We were into the metaverse before Zuck. Our original name was Metaverse Mod Squad (and still is in the UK). So if you want to know what's up with virtual worlds, or need a tour guide, ping us. We’re already here - rez’d and ready to go. We did it all remotely. We're the original remote CX company. We built a network of Mods all over the globe. Why? Because great CX doesn't come from a cubicle. #modsnotcubes. And we made remote work secure. We created Cubeless, our patent-pending security platform. Our passion is supporting Extra Life. And if you visit us in Brooklyn, we’ll be eating pizza at Juliana’s, not Grimaldi's. P.S. It's still fun