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Am Engineer L3

hace 3 semanas

Colombia Endava A tiempo completo

**Responsibilities**:

- As part of the Level support team, ensure all the support tickets received from the Level 1 support
desk guys are: categorized, solved, or escalated to the Level 3 support team using the JIRA Service
Management Tool.
- Working closely with internal clients, technicians, and managerial staff
- Developing small solutions to day-to-day needs and automating tasks.
- Software Bug Fixing, mostly routing, and configuration related using Java or Python 3
- Lead the Release Management process, being the owner of the release Branch using Github, Jenkins, and scripting.
- Lead two more teammates, ensuring good communication with other teams.
- Client facing (Backoffice)

**Qualifications and Experience**:

- Whole hands-on experience: In an enterprise-level project, on that technology. Worked on it and can set
- it up, from scratch, in a new project.- Ticketing management experience and service workflow system
- Skills on AWS IaaC toolkit (Lambda, S3, SQS, Dynamo dB, EC2, Systems Manager, API Gateway)
- CRUD in Database DynamodB or another NoSQL database. Read in another SQL database.
- Algorithms, Scripting, Techniques & Data Structures
- Build, deploy, and environments configuration
- Excellent data analysis, including statistics and forecasting.
- Understanding of programming algorithms focused on troubleshooting and finding bugs.
- Experience reading logs for troubleshooting.
- Java or Python 3
- Github
- DataDog
- Amazon Cloudwatch
- Kibana
- Terraform
- Jenkins
- Nice to have previous experience as Backend support Developer
- English proficient B2.