Support and Implementation Officer

**About Us**
Genius Sports is the official data, technology, and commercial partner that powers the global ecosystem connecting sports, betting, and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights-holder all the way through to the fan. We are the trusted partner to over 400 sports organizations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA, and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting, and media organizations, we are driven to deliver the difference for our partners
**What We Do**
- **Sportstech**
Data capture, management, and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.
- **Video**
Fully automated streaming technology, production, and distribution services that help showcase sports to the world.
- **Sportsbook**
Everything a sportsbook operator needs to manage their operation and grow profits - all powered by the finest live sports data available.
- **Media & Engagement**
We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love
**The Role**
You will have to work with mostly Federation Clients and the broader Implementation team in order to ensure the efficient delivery of customized products and services in-line with clients' needs and expectations. Focus is on Football Registration Platform and Football Competition Management Platforms
**Main Responsibilities**
- To work closely with sporting federations and major sport clients / stakeholders in order to ensure the efficient on-boarding, support, set-up and configuration of Genius Sport products in line with client needs.
- Project Management - To develop and maintain plans and have the ability to anticipate and make adjustments to meet changing circumstances, client expectations and priorities.
- To provide excellent communication in meeting client implementation and support expectations. To consistently meet client delivery time expectations
- To establish and build trusted client relationships. To attend workshops with international clients where requested, documenting specific business rules and processes of the Member Federations.
- To oversee and help Support and Implementation Team understand the project scope, specifics and adhere to implementation timelines
- To help build term knowledge, whilst ensuring training material and help guides are created and up to date.
- To provide ongoing support with issues/questions raised by the clients whilst meeting the Service Level Agreements put in place for response and resolution times.

**Required Skills**:

- An understanding of the workings of the business of Football at a league /Federation level.
- Experience in the implementation of new customer products, including user training and implementation
- Ability to use Freshdesk/Atlassian suite of products, JIRA, Confluence
- Good relationship building and networking skills
- Good project management skills, with demonstrated ability to effectively manage multiple on-going assignments
- Great verbal and written communication skills
- Excellent problem solving and prioritizing skills
- Very high organizing capacity and time management skills
- Language skills outside of English and Spanish will be well regarded
- Ability to work weekends on a roster basis
**We Offer**
As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on location**.** We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.
- Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (e.g. where access to office space is currently restricted). Our Talent Acquisition team will be able to advise of arrangements in relation to specific roles, so please reach out to them with any questions._