Product Operation Specialist 1

hace 2 semanas

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**:
Join the team as our next Product Operations Specialist I

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

**About the job**:
**Responsibilities**:
In this role, you'll:

- Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
- Log customer interactions and tag/categorize issues accordingly.
- Respond to and action incoming carrier partner notifications.
- Quickly and confidently triage complex issues to the Level 2 team.
- Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core area and basic questions across multiple areas.
- Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain

**Qualifications**:
**Required**:

- You're thorough, organized, and detail-oriented, and you're able to prioritize and execute multiple processes.
- You're empathetic and customer centric to the core.
- You're a clear verbal and written communicator.
- You're introspective and committed to continuous self-improvement.
- You're capable of learning quickly and mastering complicated systems.
- You're capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
- You're able to complete tasks in core area within SLAs.
- You have 1+ years of working on an Operations team.
- You're able to complete tasks in core and related areas within SLAs.

**Location**

This role will be based remotely in Colombia.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

  • Logistics Operation Specialist

    hace 3 días

    Bogota, Colombia TRANS-PRO LOGISTICS A tiempo completo

    Trans-Pro Logistics Inc (since 1989), a well-established third-party Transportation and Logistics provider, is specialized in all types of freight destined to and originating from Canada, the United States, and Mexico. From our company’s headquarters in Montreal and offices in Toronto, Calgary, Mexico, Colombia, and Ukraine, we provide five-star...

  • Dispute Operation Manager

    hace 1 semana

    Bogota, Colombia Binance A tiempo completo

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...

  • Logistics Operation Specialist After Hours

    hace 1 semana

    Bogota, Colombia TRANS-PRO LOGISTICS A tiempo completo

    Trans-Pro Logistics Inc (since 1989), a well-established third-party Transportation and Logistics provider, is specialized in all types of freight destined to and originating from Canada, the United States, and Mexico. From our company’s headquarters in Montreal and offices in Toronto, Calgary, Mexico, Colombia, and Ukraine, we provide five-star...

  • Onboarding & Product Specialist

    hace 3 días

    Bogota, Colombia ClinicGrower A tiempo completo

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you a technically minded person (Websites, SEO, Project Coordination) and love progressing clients through product...

  • Dispute Operation Manager

    hace 1 semana

    Bogota, Colombia Humanity A tiempo completo

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Dispute Operation Manager

    hace 3 días

    Bogota, Colombia Jobs for Humanity A tiempo completo

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Product Development Specialist

    hace 1 semana

    Bogota, Colombia Sagan A tiempo completo

    **Job Position: Product Development Specialist - Latam** **Location**: Remote (CST Timezone) **Work Schedule**: Monday - Thursday, 9 AM to 6 PM CST Are you a creative thinker with a passion for developing innovative products? We're looking for a talented Product Development Specialist to join our team and lead the development of new products across our...

  • Product Specialist

    hace 2 semanas

    Bogota, Colombia Wakapi A tiempo completo

    **The Role**: We are seeking a Product Specialist to joing our "AD" team. You will be responsible for collaborating with the sales support or account team by acting as technical experts in customer presentations. In addition, determine the technical requirements to meet client goals and act as liaison between the organization's sales/business development and...

  • Services Operation Specialist

    hace 1 semana

    Bogota, Colombia GE Healthcare A tiempo completo

    **Job Description Summary**: Todos los recursos y la logística necesarios para realizar tareas y actividades de mantenimiento en el sitio/propiedad de los clientes. Estas actividades contribuyen a mantener, reparar y restaurar productos vendidos o existentes. Incluye todo tipo de servicio de mantenimiento (preventivo y correctivo), gestionar instalaciones...

  • Product Marketing Specialist

    hace 2 semanas

    Bogota, Colombia Liberty Latin America Communications, Inc. A tiempo completo

    Overview: As a product marketer, responsible for telling the world (and company) the story of our product. You will be expected to be our Customer advocate for their voice and messaging. Additionally, you will collaborate with crafting the strategy around the messaging and marketing for new launches. Prefer working in a collaborative, cross-team capacity....