Sr. Principal Strategist, Inspire Value

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** What you get to do**:

- Customer Advisory
- Engage executives to expertly define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers, leveraging ServiceNow methodologies
- Lead discovery workshops with customer leadership and their teams to understand key business objectives, challenges of prospective and existing customers
- Document and present insights and recommended solutions to meet customer business objectives
- Create high-quality deliverables that communicate strategic alignment, present multi-year roadmaps and document the full business case to justify action
- Expertly communicate and advise in 1:1 and 1: many environments
- Sales & Customer Success Advisory
- Work closely with sales & customer success to help define account plans and sales strategy for key accounts in the region.
- Provide analytical expertise to help assess and prioritize accounts and strategies
- Provide full lifecycle business outcome and value realization advisory
- Thought leadership
- Identify, lead and contribute to the creation of new IP (best practices, white papers, workshops, etc.**)**:

- Innovate on current methods and frameworks
- Collaborate with and enable the ServiceNow teams on a business consulting approach to sales

**Qualifications** To be successful in this role you have**:

- 15= years of experience in field sales/sales management or consulting in a matrixed and complex sales environment with a focus on aligning to company plans
- Strategic consultative mindset, understand business and people change, can engage with depth at C-Level
- C-Suite Consultative approach
- Experience building multi-tiered customer relationships and C-Suite influencers
- Experience growing talent
- Knowledge and demonstrated skills in sales techniques, customer interaction, customers relations
- An ability to respond to large amounts of complex data

FD21

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

**Required in Office**

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

**Flexible**

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

**Remote**

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.