Creative Resource Manager

**Introducción**:
Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

**Descripción general**:
The Creative Resource Manager is an integral part of the global Art Department, Gallagher’s in-house creative agency. Reporting directly to the Sr. Director of Corporate Marcom Operations, this position collaborates closely with Creative team leadership, Account Services, and Production Studio Resource Leads daily to facilitate highly organized and strategic prioritization and planning.

With a background in the creative industry and a deep understanding of our talent pool, skills, personalities, workflow, and project management, making a positive contribution to overall team efficiency and adherence to our SLAs. By allocating brand/division-aligned creative team resources and actively supervising bandwidth to optimize resource utilization, this role is essential to encouraging an environment conducive to the development of great creative.

**Cómo lograrás un impacto**:

- Partners with Account Services and Creative teams to efficiently allocate and handle Core Creative team resources to ensure balanced workloads and meet project requirements from intake of request to hand-off to production team.
- Proactively supports creative team by acting as a conduit between Creative, Account Services, and Production teams, assessing project implications, estimating hours, and anticipating workload needs before assigning projects and throughout the project lifecycle.
- Proactively monitors projects and Creative team allocations throughout the project lifecycle to adjust, move, or reassign work if/when/as needed to ensure timely project delivery and a balanced workload across the Core Creative team
- Builds positive relationships and gains in-depth insights into Core Creative team members’ skills, weaknesses, work preferences/styles, and growth potential. Applies this knowledge to optimize utilization and allocation to projects where their talents are best suited. Maintains open communication with Account Services and Creative team leads via a continuous feedback loop with these insights to improve individual and team performance.
- Attends team statuses, resource huddles, and appropriate project briefings to ensure daily comprehension of active projects and their scopes, resource priorities, or conflicts. Uses those insights to form and communicate resourcing plans and flag potential risks to leadership.
- Quickly processes and evaluates new information to identify and communicate potential opportunities, alternative approaches, or re prioritization to maintain project timing integrity and appropriate allocations across the team.
- Proactively tracks progress of proofs and related task assignments to understand project priorities and stakeholder feedback, identifying and acting upon revision edits that require re-allocation.
- Actively monitors trends and data from Workfront and team reports to forecast and communicate staffing needs, potential efficiencies, overload or other future resourcing risks to Art leadership team.
- Project leads and administrates sensitive, internal Corporate and Brand initiatives/projects using the appropriate creative resources in support of quality control and brand standards.

**Acerca de ti**:
Requirements;
- Bachelor's degree in marketing or related field, or equivalent industry experience.
- 5-10 years of experience in a creative agency setting, with a proven record in resource management and project prioritization, preferably with design experience.
- Creative team management experience is a plus.
- Working experience with online project management resourcing software, Adobe Workfront preferred.

Preferrred Skills:

- Unflappable project management, time management, change-management, and problem-solving skills.
- Track record of proactive initiation and solution-oriented approach to challenges.
- Proven experience in team and leadership collaboration, with outstanding verbal and written communication skills.
- A great teammate who works collaboratively and respectfully with the global Art Department team members.
- Proficiency in Microsoft Office Suite programs, with working knowledge of Adobe Creative Cloud programs a plus.