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Client Success Specialist Iii
hace 3 semanas
Client Success Specialist III-220002D2
**Applicants are required to read, write, and speak the following languages**: English, Spanish
**Preferred Qualifications**
**Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.**
**Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations. Improve internal processes and systems to achieve operational performance that meets or exceeds goals. Establish and measure group goals and team performance against specific target objectives. Participate in strategic and tactical planning for the division. Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client. Drives client issue resolution by bringing the appropriate resources in to assist or escalating to VP.**
**Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Experience managing client relationships and escalations. Industry experience is desired.**
**Experience Required**:
- **Middleware**
- **SOA**
- **OIC**
- **Integrations in general**
**Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.**
**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.**
**Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.**
**Detailed Description and Job Requirements**
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.
Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.
**Job**: Support
**Location**: CO-CO,Colombia-Bogota
**Job Type**: Regular Employee Hire
**Organization**: Oracle
