Customer Contract Principal I

**Description**

**Customer Contract Principal I**

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life®.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Job responsibilities**
- Maintains ownership and project manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work.
- Negotiates and prepares contracts, budgets, and related documents for participation in complex clinical trials. Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value. Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership; takes solutions-based approach to communicate and resolve issues.
- Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.
- Primary customer contact to help develop and build a customer relationship with an assigned customer as required.
- Develops Customer relationships and works independently with Project Managers and Customer on assigned projects and works independently with Project Managers and Customer on assigned projects. Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract.
- Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GDCM) processes throughout the day on a daily basis.
- Works consistently within the department’s metrics/timelines for completion of documents.
- Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.
- Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.
- Drives the change order process from beginning to end and provides suggestions for improvements on continual basis.
- Provides mentoring/support/training to Contract Analysts, as well as assisting with quality control.
- Perform all other duties as assigned. Minimal travel may be required (up to 25%).

**Qualifications**

**What we’re looking for**
- BA/BS degree in a Business Administration or Finance with a minimum of 4 to 7 years of experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience.
- Must be customer centric, self-motivated, and proactive.
- Flexibility in responding to job demands.
- Have excellent problems solving skills and above average attention to detail.
- Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.
- Knowledge of Microsoft Excel, Word and understanding of costing models.
- Ability to p