Customer Engagement Consultant

1.066.824. That’s the number of patients we reached in 2021. We want curious, courageous and collaborative people like you to join our inspiring environment. Here you’re given opportunities to make a genuine impact on our patient driven mission. Here you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges. Did you ever imagine how many lives could be touched by your daily work?
The people we serve need you to achieve the extraordinary. That´s why at Novartis we empower you to bring your best self; we value your diversity of thought and trust your ability to make things happen.

**Your responsibilities**:
Your responsibilities include, but are not limited to:

- Accountable for achieving sales, productivity and performance targets.
- Provide Key account/hospital network support, market access support, including referral networks.
- Have a deep understanding of specialty area and prioritized products (knowledge of products, product strategy, positioning, key messages, programs, company developments, HCPs, customers, and competitors)
- Develop and deploy account plans, sales and marketing campaigns, including the completion / updating of all reports
- Reach coverage and frequency targets through various communication channels, ensuring customer satisfaction and best in class relationships.
- Handle enquiries and complaints quickly and professionally and in accordance with company procedures. Contribute positively to the Sales and Marketing team through co-operative relationships and collaborative efforts to achieve team and company objectives.
- Provide input about effectiveness of promotional materials, investments and territory performance.
- The consultant must have a strong business acumen and deep understanding of the challenges and opportunities of the account and the market

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:

- Previous experience in Healthcare / Pharma / related business.
- Knowledge of customer, customer journey, patient and patient journey
- Previous experience of 5 years working in roles of medical detailing / promotion or commercial areas of the organization. Digital capabilities desirable.
- Good communication skills, teamwork, ability to prioritize and strategic thinking
- Specific knowledge in Dermatology/Respiratory / Established products are desirable.
- Established Network to target Customer Group desirable and Field Customer Engagement Experience.

**You’ll receive**:
Competitive salary, annual bonus, life insurance, home office policy, flexible working arrangements, birthday day-off, maternity and paternity leave, subsidized dining facilities, health and dental insurance, employee recognition scheme, Gympass, and virtual self-development tools.

**Why consider Novartis?**

21.000. That’s how many people Novartis hires globally every year, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives. We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could do at Novartis**

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

**Division**

PHARMA

**Business Unit**

LACAN PHARMA

**Country**

Colombia

**Work Location**

Medellin

**Company/Legal Entity**

NOV COL

**Functional Area**

Sales

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

No