Primary Support Engineer

hace 1 semana


Bogota, Colombia Oracle A tiempo completo

Primary Support Engineer - AM&R Technical Leader for OnPremise and Cloud Systems-2200034E

**Applicants are required to read, write, and speak the following languages**: English, Spanish

**Preferred Qualifications**

The Primary Support Engineer (PSE) is the AM&R technical leader assigned to the service delivery to a specific AM&R customer

The PSE works closely with customer representatives, TAM and the different AM&R tiers to ensure that the services described in the AM&R contract are delivered efficiently and with the highest standards of quality.

PSE is also responsible for customers environments monitoring quality using Oracle Enterprise Manager Cloud Control.

**Qualification**
- Bachelor’s Degree in Information Technology or Computer Science or equivalent work experience
- Oracle certifications

**Skills Requirement**
- ** **Technical leader for AM&R customer.
- Oracle Enterprise Linux, Solaris, AIX.
- Oracle Platform domain: Exadata; ExaCC; ExaCS, ZFS, ZDRLRA.
- Oracle Database Administration versions 11g through current (multiple hardware platforms)
- ** **Oracle RAC, CRS, Data Guard. Database Cloud administration; Autonomous Database.
- Oracle installation, patch and upgrade within production environments.
- Oracle Enterprise Manager deep knowledge required
- Engilsh language is required for communication with remote teams
- Documentation skills for Incident, Change and Problem management required.
- Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.

**Generic Requirement**

**Detailed Description and Job Requirements**

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: CO-CO,Colombia-Bogota

**Job Type**: Regular Employee Hire
**Organization**: Oracle



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