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The Central Representative will interact with, and be the liaison for, both current and potential patients. This position will be responsible for getting patients who haven't come in in a while back on the schedule. Keeping patient satisfaction is at the core of every decision and behavior. **Must speak fluent English.** Position Duties
- Maintain compliance with all call center policies and procedures
- Manage large amounts of inbound and outbound calls in a timely manner
- Answer inbound referrals from multiple sources
- Follow communication “scripts” based on identification of customers’ needs
- Close calls by setting appointment
- Clarify information, research every issue and provide solutions
- Mastery of multiple product lines
- Update information in medical software(s)

Required Skills (What you must have)
- 0-3 years’ experience in a call center
- 2-4 years’ experience in a customer service sales role
- Have good telephone skills
- Willingness to adapt and continuously learn new information/systems
- Be detail oriented and task focused to ensure all policies and procedures are followed

Desired Skills (what we would like you to have)
- Excellent English (C1)
- Previous experience with Personal Injury and/or Medical Centers
- Familiarity with CRM systems and practices
- Be success-driven and metrics focused
- Extreme compassion to help those in need
- Have excellent verbal and written communication skills
- Be organized and professional
- Positive attitude

Application Question(s):

- Why is it important to maintain accurate medical records?

**Experience**:

- Call Center: 2 years (preferred)

**Language**:

- English (highly fluently) (required)