Manager, Billing and Credit

Manager, Billing and Credit & Collections
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Critical role of the team will be to solve long-standing disputes and process bottlenecks. Find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle.

This role will also be responsible for delivering the financial results for this group of customers, included Aged Debt, Customer Resolution SLO, and unapplied cash/credits.

You will lead a team to closely partner with these customers to improve customer experience and drive customer satisfaction.

**What you'll be doing?**
- Partners with cross-functional teams that help solve problems, drive productivity and streamline end to end processes
- Develops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issues
- Develops global alignment in the way we serve our global customers
- Provides coaching and development for the team
- Hires, onboards, and leads team of Billing Analyst & Credit Analyst to support our customers
- Participation in quarter business reviews (QBR) to further enhance customer relationship

Accountabilities
- Ensures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders. Accountable for resource planning (people, finances etc.) across the team
- Understand contractual conditions and partner with Sales and Legal to make recommendations from GBCC perspective to provide scalability and new ways of working
- Drives global consistency across the customer accounts portfolio
- Manages customer specific project/initiatives to improve the service we provide to them and resolve long-standing issues
- Serves as escalation point internally and externally for complex issues
- Builds a strong and collaborative relationship with the Customers key decision maker and day to day operations team
- Participates in/leads stakeholders in service improvement initiatives
- Identify policies and procedures, proactively seeking continuous improvement

Working Relationships
- Customers
- GBCC & Finance Leadership
- Suppliers
- GBCC; Sales Ops; Commercial Solutions; Legal and other relevant functions

**What do you need?**
- Bachelor’s or equivalent professional qualification (Business Administration, Accounting, etc.)
- 5-10 years’ experience preferred
- Able to operate in the detail and contribute to process enhancements
- Excellent collaboration skills with internal teams/external customers
- Team leadership ability
- Experience in identifying and delivering process efficiencies
- Requires working across multiple time zones
- Strong oral and written communication skills (English & Spanish)

Knowledge, Skills and Abilities
- Collaborative personality and ability to build strong personal relationships
- Requires a high level of analysis, judgment, negotiation, and problem-solving skills
- Highly organized, with attention to detail and a dedication to resolving issues
- Able to remain professional in high-stress situations and work under pressure
- Able to plan, execute and manage high volumes of work
- Embraces change and supports the team management through it
- Highly organized, with attention to detail and a dedication to resolving issues
- Able to interact with all levels of internal and external clients

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or do