Pre & Post Route Operations Supervisor

hace 2 semanas

Bogotá, Colombia Veho A tiempo completo

**About Veho**:Veho is on a mission to revolutionize the post-purchase experience. We’re building a new, end-to-end logistics infrastructure—from middle mile to last mile—powered by tech that puts customers first. By removing the pain points in delivery and returns, Veho creates deeper loyalty and trust between brands and their customers. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more.
We’re proud of our diverse and inclusive culture, our best-in-class benefits, and the chance for every team member to share in our success through equity. Whether you work at one of our facilities or remotely, at Veho you’ll join a mission-driven team that’s transforming logistics—and having a lot of fun along the way.
**About The Role**:As a Supervisor within the Pre & Post Route Operations organization, you will play a critical role in ensuring all operations are performed satisfactorily and that your team is operating at its full potential. You will also be relied on to help set up new processes and ensure teammates are informed and trained on all changes to their workflows. You will help develop the team’s culture, coach teammates, and be a liaison with other departments and with leadership within Pre & Post Route Operations and Live Ops as a whole.
**What you’ll do**:

- Be a point of escalation for complex or exceptional driver partner or internal team cases
- Help ensure teammates are on track from a performance and attendance perspective and coach teammates to improve their skills
- Support new initiatives across the organization by implementing updated processes and optimizing processes where opportunities exist
- Providing a feedback loop to daytime teammates
- Help onboard and train new team members, as needed
- Assist, as needed, with responsibilities outside of the normal day-to-day tasks

**What You Bring**:

- Passion about a top-tier tech startup that aims to build the next powerhouse of logistics technology
- Ability to quickly navigate technology, multitasking with multiple systems
- 2-4 years of managerial/supervisory experience, past experience in a Support role
- Ability to prioritize appropriately and show detail orientation
- Excellent verbal and written communication
- Experienced with Zendesk, Chekr, Slack (nice to have)

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time.
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.

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