Supervisor Operations

Join to apply for the Supervisor Operations role at C.H. Robinson.

This position is located in Bogotá, Colombia.

Position Summary

The Supervisor Operations leads a team of local and/or virtual operations employees responsible for ensuring effectiveness and efficiency throughout the entire process. She/he manages daily workflow, coaching, performance management, team development, mentoring and problem resolution. The role participates in building and implementing changes that create efficiencies, improve productivity, deliver quality and achieve desired cost to serve. The focus is on developing people, monitoring performance, and supporting the day‑to‑day needs of partners through superior operations.

Duties And Responsibilities

Leadership and Talent Management

- Outline and communicate employee role accountabilities and expectations, prioritize and delegate work, monitor results and provide regular coaching.

- Conduct regular check‑ins and annual performance management routines; support personal and professional development.

- Communicate operations objectives and performance metrics; ensure daily/weekly stand‑ups are executed.

- Work with next‑level manager and workforce analysts to define staffing levels and work schedules; monitor overtime costs.

- Drive effective change management and adoption of new tools, technology, processes and expectations.

- Participate in recruitment, selection, promotion, and alignment of qualified and diverse talent.

- Support the annual merit and equity programs for assigned teams.

- Encourage employee feedback through formal and informal channels, fostering a culture of open communication.

Business and Execution Management / Operations

- Optimize daily workflow to achieve quality and efficiency goals; identify opportunities for improvement.

- Act as escalation point for exceptions and problem resolution.

- Communicate policies, procedures and SOPs; ensure compliance.

- Ensure team’s understanding of tools and systems; present improvement suggestions.

- Build and maintain effective relationships with internal stakeholders; review service level metrics.

- Partner on problem resolution and continuous improvement.

- Maintain operational excellence with timeliness and audit KPIs.

- Prepare operational performance reports and take action to improve results.

Talent Management

- Guide the team in identifying upstream KPIs for proactive performance management.

- Lead annual workforce planning; partner with Talent Acquisition to build a recruitment pipeline.

- Develop deep understanding of team skills and abilities.

- Commit to the team’s long‑term growth and accountability for advancement.

- Drive budget requirements to achieve business goals efficiently.

Qualifications

Required

- Minimum 1 year of leading and managing teams.

- Bachelor’s degree from an accredited college or university.

- Minimum 3 years of Global Forwarding operations experience.

- Fluent in Spanish and English (written and verbal).

Preferred

- Proven leadership experience in a supervisory role.

- Proficient in Microsoft Office Suite.

- Skilled in building, managing, and nurturing team‑oriented environments.

- Promotes a collaborative, adaptable communication and teamwork style.

- Excellent written and verbal communication skills.

- Strong understanding of performance and financial metrics.

- Effective decision‑maker with proven problem‑solving and conflict resolution abilities.

- Embraces change and applies a continuous improvement mindset.

- Values a diverse and inclusive work environment.

Benefits

- Private Medical Insurance

- Life Insurance

- Funeral Insurance

- Paid Time Off to Volunteer in Your Community

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace that reflects the strengths of our worldwide marketplace and values diverse backgrounds. We provide an inclusive environment free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Protect Yourself from Fraud

At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share personal financial details during our recruitment process.

Job Detail Summary

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Management and Manufacturing
Industries: Transportation, Logistics, Supply Chain, Storage and Truck Transportation

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