Social Media Representative

hace 7 días

Bogota, Colombia CONDUENT A tiempo completo

**Sobre Conduent**:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Descripción del trabajo**:
Key duties & responsibilities:

- Ascertains the nature of the comment/interaction and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.
- Identifies customer needs by referring to past transactions/case notes, analyzing case by case as needed.
- Executes routine inbound and outbound call center activities concerning the business products/services, using alternatives as per standard scripts and established guidelines and under supervision, in order to meet SLAs.
- Provides customer with appropriate customized information requested
- Derives all necessary information from customer to update CRM
- Escalates issues to senior levels as needed, based on reports on complaints or concerns, explaining company policies to customers
- Responsible for the end-to-end resolution of the customer issue which might include the inbound transaction, follow-up calls and final closure statement
- Monitor various Social media Platforms and interact with consumers.
- Collaborate to create canned, or frequently used responses.
- Provide real-time feedback about trends, comments and complaints
- Use CRM to accurately capture consumer interactions.

**Requirements**:

- Experience with social media sites (Facebook, Twitter, YouTube, Instagram)
- Demonstrated understanding and knowledge of Internet principles, terminology and functionality
- Excellent Customer service skills
- Strong verbal and written communications and listening skills.
- Well developed problem analysis and decision making skills.
- Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
- Demonstrated Proficiency in Microsoft Office Suite including word, Excel and Outlook.


**Clausura**:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

  • Social Media Project Manager

    hace 1 semana

    Bogota, Colombia Synchro Social A tiempo completo

    We're looking for a part-time (with availability to turn into full time) Social Media Project Manager that can join our team ASAP! **Job Description**: Organize content calendars. Facilitate internal and external communications. Check the quality and correctness of the content created. What we're looking for from you: Fluent English skills Be very...

  • Social Media Community Manager- Spanish

    hace 6 días

    Bogota, Colombia ICUC Social A tiempo completo

    Social Media Community Manager - Fluent or C2 level in Spanish (Latin America) and English speaker **Please upload your resume in English.** - Do you have a minimum of 2 years of experience in social media management? - Are you looking for 100% remote work from home - no commute to the office? - Do you enjoy managing social media accounts and assessing...

  • Social Media Manager

    hace 6 días

    Bogota, Colombia L&P Translations Co. A tiempo completo

    L&P Translations is a leading translation company specializing in Spanish-English language services. We provide accurate and reliable translations to clients worldwide. We are currently seeking a highly motivated and creative Social Media Manager to join our team. Position: Social Media Manager and Content Creator Location: Remote (Work from Home)...

  • Social Media Specialist

    hace 4 días

    Bogota, Colombia CTI Consulting A tiempo completo

    **All Resumes Must be submitted in English** **Company Description** CTI Consulting is South Florida's leading provider of technology solutions. The company has been privately held since 1998 and prides itself on prioritizing client and employee satisfaction. CTI's Management and Development teams are dedicated and detail-oriented, ensuring that projects...

  • Social Media Manager

    hace 1 semana

    Bogota, Colombia Generacion de Talentos SAS A tiempo completo

    Estamos en la búsqueda de un Social Media Manager, quien será el encargado de gestionar la presencia de cantante en las redes sociales a través de diversas plataformas, creando contenidos de vídeo atractivos que destaquen la experiência del mismo fomentando el compromiso con nuestra audiencia. El Social Media Manager será responsable de producir,...

  • Social Media Manager

    hace 2 semanas

    Bogota, Colombia Kaspersky Lab A tiempo completo

    **Purpose of the Role**: - Delivering Corporate Voice to your region - Listening and engaging with local customers via Social Media channels - Driving customers and leads to the business via lead generation and trial seeding across social media channels - Provide education and service to build brand awareness and sales consideration within your region via...

  • Social Media Specialist

    hace 7 días

    Bogota, Colombia Eddy Pump A tiempo completo

    Job Title: Social Media PPC Marketer Location: Remote Type: Full-Time Eddy Pump is a leading player in the manufacturing and engineering industry. We are committed to providing innovative solutions and exceptional service to our clients. We are seeking a skilled Social Media PPC Marketer to join our dynamic marketing team. This role is ideal for someone...

  • Social Media Manager

    hace 2 semanas

    Bogota, Colombia Mor Transportation A tiempo completo

    Social Media designer manager English speaking Full Time year around job Must have 5 years experience in design and social media manager which includes posting on all media formats please include your portfolio link in your resume Pay: $700,000 - $1,300,000 per week

  • Social Media Associate

    hace 2 semanas

    Bogota, Colombia Italic A tiempo completo

    Italic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliver luxury goods with equivalent or better quality directly to consumers. Our...

  • Social Media Chat Sales Representative

    hace 2 semanas

    Bogota, Colombia CHAT ASSASSINS A tiempo completo

    **Chat Assassins** works with premium personal brands. Our solutions consist of building their teams and systems that generate our clients more leads and sales. We are a premium service and hold ourselves to very high standards. Chat Assassins currently consist of 130+ team members with clients worldwide such as; USA, Canada, Australia, England, Japan, and...