Senior Learning Experience Designer

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Senior Learning Experience Designer

Job Description - Senior Analyst, Learning Experience Design
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Job Overview: We are on the lookout for a Senior Learning Experience Designer to play a key role in crafting impactful learning experiences for the leadership and career development offerings within our Mastercard Learning Academies. This individual will work in close collaboration with HR Business Partners, Subject Matter Experts, Program Managers, and other key stakeholders. Their primary responsibility is to develop effective learning experiences that help us drive strategic business objectives while meeting the diverse needs of our learners.
While the Program Manager oversees the entire learning journey, the Senior Learning Experience Designer (this role) zeroes in on the development and execution stages. This role is structured with the potential for growth into a Program Manager position.

Key Responsibilities:
Analysis:

- Collaborate with Program Managers to understand training needs, learner profiles, and performance gaps.
- Conduct in-depth user research through interviews, surveys, and usability testing to gather insights into learner behaviors, preferences, and challenges.
- Analyze and synthesize research data to create learner personas, helping to ensure content and delivery methods are tailored to target audiences effectively.
- Employ iterative prototyping and A/B testing methodologies to refine learning experiences based on real user feedback.
- Conduct learner audience analysis to customize learning paths and strategies.
- Review existing training materials, including internally created content and content libraries, and use UX insights to suggest recommendations for the agile development of experiences.

Design:

- Partner withProgram Managers, SMEs, and other stakeholders to outline and prototype end-to-end learning experiences, ensuring alignment with roadmaps and strategic goals.
- Choose appropriate instructional strategies and modalities for content development and implementation, considering scalability, maintainability, and overall product lifecycle.
- Draft design documents, such as curriculum maps, course outlines, and learning objectives, while maintaining a backlog of potential content improvements and updates.
- Implement agile methodologies, using iterative development and feedback loops to continuously enhance learning products.

Development:

- Craft engaging, effective, and interactive learning experiences using authoring tools. Use principles from UX design to ensure content is user-centric, intuitive, and caters to varied learner personas.
- Implement product management methodologies to manage content iterations, prioritize updates based on user feedback, and ensure alignment with broader business objectives.
- Infuse digital marketing strategies by understanding learner journeys and optimizing content for discoverability and engagement.
- Utilize A/B testing and other digital marketing techniques to understand learner preferences, maximizing engagement and retention.

Implementation:

- Partner with the Program Manager to ensure smooth rollout of learning experiences.
- Train facilitators or trainers as necessary.
- Provide support during the initial launch of training programs.
- Test and refine course materials based on feedback from beta tests or pilot sessions, using analytics and user behavior metrics to inform refinements.
- Iterate on user feedback, employing agile product management practices to continuously evolve and enhance learning offerings.
- Work closely with HRBPs, Comms, etc. teams to ensure that promotional strategies for the learning content align with overall learner acquisition and engagement goals.

Evaluation:

- Gather feedback from learne