Client Services Learning

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
**Job Description** Senior Consultant, Learning Experience Design**

The **Senior Consultant, Learning Experience Design** is a strategic individual contributor and thought leader within Visa University’s Learning Experience Design community. This role owns the design, execution, and measurement of Visa’s most complex, high-impact, and global learning initiatives for Client Services. The Senior Consultant partners directly with senior leaders and cross-functional teams, driving innovation and shaping the future of learning experience design at Visa. In addition to leading flagship programs, this role mentors other learning designers and plays a key part in developing and articulating the learning strategy for the organization.

This role works in a hybrid capacity, in the office at least 3 days per week, at the following Visa office location**:Bogota, Colombia.**

**Responsibilities**
- Own and lead the end-to-end design, development, deployment, and formal measurement of Visa’s most complex and high-impact learning programs for Client Services, ensuring alignment with business objectives and Visa’s Global Talent vision.
- Partner directly with senior leaders and SMEs to define learning needs, shape program vision, and ensure executive alignment and sponsorship.
- Lead innovation and change initiatives across the broader Talent and Client Services organizations, championing the adoption of new learning technologies and approaches.
- Develop and implement comprehensive measurement strategies, reporting program impact and insights to executive and enterprise stakeholders.
- Mentor and provide technical guidance to other Learning Experience Designers, fostering a culture of continuous improvement and excellence.
- Design and facilitate advanced workshops, including sessions with senior stakeholders, to drive strategic learning outcomes.
- Oversee vendor relationships and manage cross-functional project teams as needed for program execution.
- Curate and integrate external content and resources as part of blended, scalable global learning solutions.
- Stay at the forefront of learning science, adult learning theory, cognitive science, and emerging trends to ensure all programs are grounded in research-based principles.
- Represent Learning Experience Design in executive-level and cross-functional forums, advocating for the function’s value and priorities.

**Qualifications**
Basic Qualifications
- 8-10 years of progressive experience in learning experience design, including significant experience with complex, global, or enterprise-level learning programs.
- Demonstrated expertise in adult learning theory, learning science, and instructional design best practices, with the ability to translate research into practical, innovative learning solutions.
- Advanced expertise in new and emerging learning technologies, including AI, adaptive learning, and analytics platforms.
- Proven ability to lead innovation and change initiatives within large, matrixed organizations.
- Significant experience collaborating with and influencing senior leaders and executive stakeholders.
- Strong track record in designing, implementing, and reporting on comprehensive measurement strategies for learning impact.
- Mastery of human-centered design and instructional design methodologies (e.g., ADDIE, Agile, Design Thinking).
- Experience designing and facilitating workshops for diverse and senior-level audiences.
- Experience managing vendors and leading cross-functional teams.
- Deep proficiency with Learning Management Systems (LMS) and related learning technologies.
- Demonstrated ability to curate content and integrate external resources into global learning programs.
- Strong communication, interpersonal, and consultative skills.
- Proficiency in English and Spanish.

Preferred Qualifications
- Master’s degree in Learning & Development, Instructional Design, Education, Organizational Psychology, or related field.
- Industry certifications (e.g., CPTD, PMP, ATD, etc.).
- Familiarity with enterprise-level project management and collaboration tools (e.g., Asana, Jira).
- Experience working in the payments or financial services industry.

**Additional Information**
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, nationa