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Account Executive
hace 3 semanas
**Job Title**: Account Executive/ Manager
**Schedule**: TBD - US Time Zone
**Location**: Fully Remote
**Salary**: 1400 USD - 1700 USD/month
**Responsibilities**:
- Become an expert on our product and services in order to support clients and make recommendations for training, product use, customizations, and feature requests.
- Administrate client instances within our software by creating KPI’s, challenges, bonus trackers, etc. as well as user and company administration and configuration.
- Liaise with product and engineering teams to communicate client needs and requests.
- Advise on User Interface changes based on feedback and engagement data.
- Survey clients through feedback and NPS surveys to understand where we need to be better as a team or are currently providing value.
- Liaise with sales to provide documentation on value and client feedback that can be used to win new business.
- Analyze and measure client performance data and engagement to provide clients with reporting and create case studies using client data.
- Provide high-touch customer service by continually monitoring customer engagement in the app, stepping in to train whenever necessary.
- Function as an onboarding specialist, ensuring new customers are up and running as quickly as possible.
- Build and document the onboarding process to be replicable for a fast growing, lean team.
- Build and document policies and procedures for the client success and onboarding function of a startup company.
- Define and track KPIs to measure success in customer engagement and onboarding.
- Conduct and lead Zoom calls for onboarding, training, and ongoing engagement, utilizing video to enhance communication.
- Create training videos and documentation to be used in onboarding and support and referenced as part of a company Knowledge Library.
- Audit and review client data to identify missing or erroneous information before going live and monitor ongoing transmission of data to ensure quick response to integration issues.
**Requirements**:
- Bachelor's degree in Business, Marketing, or a related field.
- Willingness to work US timezone.
- Proven experience in account management, customer success, or a related role.
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts clearly.
- Strong analytical skills to interpret customer data and make informed decisions.
- Ability to work independently and collaboratively in a team-oriented environment.
- Demonstrated problem-solving and decision-making abilities.
- Familiarity with CRM software is a plus. (Hubspot preferred)
- Familiarity with Business Intelligence tools and data analytics software.
- Strong internet connection in order to support sharing screens and video conferencing.
- Preferred experience in the apartment industry.
- Experience with Key Performance Indicators and performance management.
- Working knowledge of gamification.
- Strong attention to detail.
If you are passionate about building lasting relationships with customers, driving engagement, and contributing to the success of a dynamic company with a positive culture, we encourage you to apply. Join our team and be a key player in ensuring our customers not only use our product but love it We look forward to welcoming a talented and motivated individual who shares our commitment to customer satisfaction and success.
