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Global Forwarding Agent

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Job ID: R45608

**Global Forwarding Agent**

Primary Location: Bogota Colombia

C.H. Robinson is hiring a **Global Forwarding Agent**to support our international logistics operations in **Bogotá, Colombia**. This role is perfect for professionals who thrive in fast-paced environments, enjoy solving complex challenges, and are passionate about delivering exceptional service across global supply chains. As a key member of our forwarding team, you'll coordinate international shipments, collaborate with internal and external partners, and ensure smooth execution of end-to-end logistics processes. If you're detail-oriented, customer-focused, and ready to grow with a global leader, we'd love to connect with you

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

***

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position c onsist of, but are not limited to, the following:
**Maintain Operational Excellence**:

- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Understand and input applicable financial components of shipments to generate correct billing for customers
- Execute/Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Create, maintain, and update shipments in Navisphere, ensuring accurate data
- Full understanding of pricing. Provides quotes based on needs of customer and network
- Provides track and trace service to customers and generates shipment documents
- Ensure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

**Facilitate Relationships**:

- Builds great relationships with customers, responding timely and following up on issue resolution
- Communicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside Vendors
- Promote a positive working relationship for all team members
- Participate, as needed, in new customer implementations and business meetings

**Other Activities**:

- Ensure customer SOPs are maintained and adhered to
- Work according to CHR, local and global laws, regulations and procedures
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High school diploma or GE D
- Minimum 1-3 years of Global Forwarding experience
- Proficiency in Microsoft Office Suite of programs
- Fluent in Spanish and English (written and verbal)

Prefer r ed:

- Knowledge or coursework in Supply Chain, Logistics, or International Business
- E xcellent communication, prioritization, and multi-tasking skills
- Excellent customer service skills and follow up to be utilized with customers and the network
- Proven track record of dealing with customers and being client focused
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven office environment
- Values a diverse and inclusive work environment

**Your Health, Wealth, and Self**

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

- Private Medical Insurance
- Life Insurance
- Funeral Insurance
- Paid Time Off to Volunteer in Your Community

**Equal Opportunity**

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.