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Local IT Services

hace 1 día

Bogotá, Colombia Convatec A tiempo completo

**About Convatec**

**Role Summary**:
**Duties and Responsibilities**:

- Timely response to incident tickets for specific locations.
- Device configuration for new joiners and recovery from leavers.
- Participation in small to major incident/problem/change assessments and resolutions.
- Providing technical support for hardware, software, and network issues.
- Handling hardware installation, maintenance, and upgrades. Software installation, configuration, and updating.
- Network connectivity support and maintenance.
- Ensuring security compliance with predefined policies and strategies.
- Managing hardware inventory and informing procurement needs.
- Performing scheduled maintenance tasks for system optimization.
- Escalating complex technical issues to higher-level support or specialized teams.
- Maintaining accurate documentation of support activities.
- Organizing local IT environment, including IT rooms and server rooms.
- Providing exceptional customer service.
- Responding to emergency IT incidents or system outages.

**Key Requirements**:** Interpersonal Skills**:

- Excellent customer relations, interpersonal, and communication skills.
- **English Level B1 or above required for the role.**
- Ability to work effectively both independently and as part of a team.
- Experience with internal and external customer engagement.
- Self-motivated, proactive, and flexible in approach to work
- Strong problem-solving abilities and experience in network device configuration.

**Technical Skillset**:

- Proficient in Windows device (laptop and desktop) build and support.
- Skilled in managing multi-function print and scan devices.
- Experienced in ticket queue management and reporting.
- Capable of performing simple maintenance tasks for various hardware devices.
- Ability to document activities clearly in a regulated environment.
- Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site.
- Adept at inventory management.

**Beware of scams online or from individuals claiming to represent Convatec**

**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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