Travel Agent

**JOB DESCRIPTION**

As a Travel Agent within Chase Travel, you will be responsible for offering expert guidance on all customer travel inquiries, encompassing quotations, bookings, and post-travel assistance. Your primary objective will be to cultivate customer loyalty through superior service. You will be expected to proficiently use a variety of tools and systems employed by the agency, and you will have the chance to propose projects and initiatives aimed at enhancing productivity, efficiency, and customer service.

**Job responsibilities**
- Analyze, plan, and organize all components of vacation trips, from the initial request to completion, for vacation clients.
- Engage in projects suggested by your supervisor that aim to optimize operations and explore new business models.
- Prepare and distribute client travel documents.
- Participate in inspections of hotels and suppliers, and propose innovative experiences or new suppliers to the relevant department when required.
- Comply with administrative processes, including billing and providing support for supplier payments.

**Required qualifications, capabilities and skills**
- Recent experience in similar roles, ideally in travel agencies.
- **Intermediate** proficiency in English.
- Basic proficiency in Microsoft Office, especially Outlook and Excel.
- Familiarity with Sabre, Amadeus, or similar systems.

**Why Join Us?**
- **Professional Growth**: Opportunity to work on diverse projects and suggest initiatives to improve operations.
- **Dynamic Environment**: Engage with a variety of clients and travel destinations.
- **Supportive Team**: Collaborate with a team of experienced professionals dedicated to providing excellent customer service.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.