Technical Support Specialist

hace 2 semanas

Desde casa, Colombia Deel A tiempo completo

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**RESPONSIBILITIES**
- Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speed
- Do pre-investigation on the issues, categorise them accordingly and assign to a relevant team following Service Legal Agreements
- Contact the partners and stay in touch with them to ensure they are fixing issues that impact customers
- Collaborating with other internal teams globally and stay in touch until the issue is resolved
- Communicate clear & concise answers to complex technical questions
- Decrease the level of basic escalations from frontline teams
- Optimize escalation processes to increase the quality and efficiency of operations

**REQUIREMENTS**:

- 3+ years of experience diagnosing and troubleshooting technical issues in a startup company/environment
- 1+ years experience in Customer Support
- Basic understanding of Restful APIs
- Basic Knowledge of SQL
- Working with Atlassian, Zendesk or any CRM, Jira and/or Service Desk
- Ability to explain complex issues in an easy and understandable manner.
- Excellent track of diagnosing and troubleshooting technical issues
- Strong attention to detail and analytical skills
- Ability to read and understand the code to troubleshoot and resolve technical issues

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

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