Latam Technical Support Engineer
hace 1 semana
**Main Duties and Responsibilities**:
- Pre-Sales
- Conduct quality product training and technical guidance to customers to resolve technical problems
- Build a quality relationship with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and the market’s demand for the company’s products
- After-Sales
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback on product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement
- Non-Technical Requirements:
- Good written and spoken communication skills
- Support focus mind, capable to solve/simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability to solve the technical problems
- Be friendly, energetic, passionate independently
**Job Requirement**:
- Technical competency in android POS or any relevant experience will be a bonus
- Must understand coding logic
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