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Talent Management Operations Supv

hace 3 semanas

Bogota, Colombia Medtronic A tiempo completo

**Careers that Change Lives**
The **TM Ops Supervisor** plays an integral role on the GTLD Operations team. This role will have the primary responsibility to support the Americas Region. This role will be responsible for the operations that support the Global Talent and Leadership Development (GTLD) COE. The global programs/processes include:
**Talent Management, Organization Development, Assessments**

TM Operations under Global HR Shared Services is directly involved in providing operational and strategic support to Talent Management Partners with accurate and timely responses to their needs related to all TM processes. This role will also be responsible for developing an in-depth understanding of the customer's needs and engaging with customers to ensure the quality of response, contributing to the continuous improvement and streamlining of processes promoting optimization and innovative ways of working.

**A Day in the Life**
You will contribute to building a solid and knowledgeable team to provide TM operational support and services to TM Partners on TM processes.

You will be responsible for the overall performance management and career development of all team members in your assigned group.

You will lead the implementation of processes, procedures, and policies necessary to manage a multi-tiered shared services HR model while driving towards standardization at the same time.

You will be responsible for educating and training the TM Ops team on the TM processes and procedures in place within Medtronic HR. Partner with GTLD Global Process Owners and Americas TMD COE members to determine Performance and Career Development and Organisation Talent Planning reporting needs.

Together with Team Members, you will define, review, update, and audit adherence to standardized work. You will coach Team Members to identify, resolve and/or escalate as appropriate problems that arise using the A3 DMAIC process to identify the root cause of issues.

Promote and support a positive and inclusive team environment where respect for the individual is valued. You will contribute to a culture of recognition recognizing colleagues where appropriate.

Ensure efficiency of service center operations, technology, and transaction processes.

Establish standards and procedures for handling customers' questions, transactions, and administration of human resource programs.

Collaborate across the HR Operating Model to ensure the correct work is aligned to the right team, ensuring escalation paths are understood, and teams are working together to understand their role in the model.

Produce regular reports of standard global and regional metrics as needed and shares with appropriate stakeholders to drive adoption of shared services and continuous improvement efforts.

Set and monitor direction, goals, and expectations for direct reports.

Provides coaching and manages work assignments to meet quality, performance, and service goals.

Provides day-to-day work direction for the team, focused on maintaining steady workflow, resource allocation, and productivity.

Lead / Attend meetings and review with leadership to identify team capacity and adjust as needed.

Support complex or escalated matters and monitor workload of team across multiple locations.

Responsibilities may include the following and other duties may be assigned.
- Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations.
- Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.

**Must Have: Minimum Requirements**
- Bachelors degree required.
- Tact discretion on information.
- Handle transactional processes.
- Efficient communication with ER Partners and managers if it´s require.
- HR support or Employee relations experience more than 2 years.
- Analytical thinking resolution.
- Advance English level.
- Strong collaborator.
- Customer service skills.
- Office 365 high skills.

**Nice to Have**
- People Leadership Experience
- Experience in HR Shared Services
- Strong communication skills and ability to work effectively with people at all management levels
- Model ethical and inclusive behavior
- HR Technology including ServiceNow and/or Workday
- Strong organizational skills, time management skills, attention to detail, and ability to work independently
- Able to prioritize and juggle multiple tasks
- Experience in handling sensitive/confidential information
- Self-motivated, ability to problem solve and bring issues to resolution quickly
- Lean/Six Sigma, Continuous Improvement experience

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we