Lead Assistant Manager

hace 4 días

Bogota, Colombia EXL Services A tiempo completo

**Description**:
EXL has an exciting opportunity for an experienced Human Resource Business Partner to join our Colombia HR team based in Bogota, Colombia.
We are looking for a strong individual who can work independently with the ability to be a strategic business partner and a strong business acumen and expertise in classic human resource areas such as: employee relations, HR Consulting, change management, employee engagement, compensation, and talent management.

**Responsibilities**:

- Research and analyze employee trends to understand ways to increase employee engagement and retention
- Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees
- Assist management in conflict resolution
- Set standards for ethics, values and culture of company
- Act as the key advisor on all employee relations issues and effectively communicate to all levels of employee relation matters
- Facilitate employee conflict resolution, disciplinary and grievance processes
- Streamline the HR process and drive automation to increase efficiency and effectiveness
- Strong organizational and interpersonal skills
- Analytical and problem-solving skills
- Strong ability to multitask
- Ability to function in a fast-paced environment and work under pressure
- Analyze HR statistics and metrics like employee performance, turnover, retention, and cost per hire rate
- Dependability regarding completion of assignments and attendance.
- Consult with line management and provide daily HR guidance
- Analyze trends and metrics with the HR department
- Resolve complex employee relations issues and address grievances
- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
- Provide HR policy guidance
- Monitor and report on workforce and succession planning
- Identify training needs for teams and individuals
- Evaluate training programs
- Suggest new HR strategies
- Manage performance improvement plan / performance development plan
- Provide guidance aligned with the Business to determine a terminate decision

**Qualifications**:
Bachelor’s degree in a related field from a four-year college or university or equivalent combination of education and experience
- Minimum 5+ years of progressively responsible Human Resources Management roles
- Knowledgeable in all Colombian HR legislations (compensation, benefits, retention, engagement, payroll, etc.)
- Maintain HR procedures in compliance with regulations
- Excellent oral and written communication skills in English level
- C1
- Enthusiastic and demonstrated leadership skills
- Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint, and Outlook

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