Partner Enablement Manager

locations
- Bogota, Colombia
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106296
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- Job Title: Partner Enablement Manager
- Reports to: Juan Vicente Hernandez Gomez, Partners Director, LATAM
- Location: Colombia
LI-Hybrid

We are seeking a Partner Enablement Manager to elevate our partner enablement efforts and support the development of a competitive, knowledgeable partner ecosystem. In this role, you will collaborate closely with the Partner Account Managers (PAMs) to leverage existing enablement materials, monitor partner certification progress and ensuring all enablement initiatives align with regional needs and broader organizational objectives. This role is central to helping partners achieve their Ascend certification requirements and optimizing enablement processes, contributing to both our and our partners’ success.

You’ll do:

- Program Effectiveness: Taking available enablement program materials on the shelf and creating enablement packages for PAMs to deploy and identify areas for enhancement.
- Program progress Tracker: Providing visibility for Partner Account Managers (PAMs) on partner progress towards meeting Ascend certification requirements.
- Regional Performance Insights: Collecting and providing regional feedback to content teams on what’s working and what needs improvement across all partner roles.
- Certification Achievement Support: Guide partner leadership on addressing hotspots where partners are falling short of certification levels, and collaborate cross-functionally to develop action plans, including insights in QBR packs.

KPIs:

- You will be evaluated on the following key performance indicators (KPIs) to measure the evolution of the partner ecosystem:

- Improvement on ecosystem maturity growth (%) based on regional fiscal year plan.
- Adoption rate of new Genesys solutions by partners that lead to their autonomy in the land and expand motions.

Qualifications:

- Proven ability to work in high-performing teams, while also being a strong individual contributor.
- +5 years demonstrating success in partner performance evolution, particularly with regional partners and alliances.
- Strong communication skills, both written and verbal, with the ability to articulate complex ideas and strategies in a clear, concise manner.
- Ability to measure progress and communicate results, while identifying obstacles and creating effective remediation plans.
- Adaptability and flexibility to thrive in a highly dynamic, fast-paced environment.
- Deep expertise in the software industry (preferably SaaS) and strong understanding of complex technology challenges.
- Strategic thinker with a strong execution orientation; experience in driving cross-functional programs or processes is a plus.
- Ability to influence and collaborate with senior executives, both internally and externally, in cross-company initiatives.
- Self-starter with a proactive approach, comfortable working in a high-growth, collaborative environment.
- Strong team player with independent problem-solving skills.
- If a Genesys employee referred you, please use the link they sent you to apply.

If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:

- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit.
- Reasonable Accommodations:

- Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin