Client Relations Account Manager

hace 2 semanas

Bogotá Cundinamarca, Colombia Worldpay A tiempo completo

Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

**Client Relations Account Manager**

As a Client Relations Account Manager, you will be responsible for overseeing the operation in the assigned market. Ensuring excellent and consistent rapport with Worldpay team internal clients. You will act as the primary liaison for the Operations team’s side of the internal client’s relationship, including ongoing relationship management, escalations, project oversight and service delivery.

**What you will be doing**:

- Ensure a positive and consistent relationship for the Operations teams with other Worldpay internal teams (Product, Development, Commercial, Strategic Expansion, etc)as well as with external.Serve as primary point of contact of the Operations team, to support problem resolution and ensure the correct operation of the acquiring product.

Provide an analysis on how issues or planned changes in the operation might impact other teams or external customers. Support Development and Product team with planned change validations.
- Monitor the overall performance of the assigned product and market operation, identify issues, propose solutions, and improvement opportunities.

Ensure the correct configuration of the clients in the system / platform.
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts.

**What you will need**:

- A strong aptitude to analyze and solve problems

The ability to have both an analytical, as well as a 360° view of the status of our operation and how changes or issues it might impact other teams or external customers
- Demonstrates effective people skills and sensitivities when dealing with others teams and external partners.
- Strong Organizational, prioritization and time management skills.
- Ability to work both independently and in a team environment.
- Advanced level of verbal and written communication skills in English.
- Prior banking or finance related experiences a plus.

**What we offer you**
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community

**Privacy Statement**

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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