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Technical Support Analyst

hace 2 semanas

Bogota, Colombia CSG A tiempo completo

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

Remote,Colombia

Hi, I'm Erika Plazas, your Recruiter. At CSG, we choose to see beyond a resume paper. We put your story, perspective, background, and what you have to offer first. While the traditional approach works for some, many miss out on fantastic talent like yourself, and we refuse to make that mistake. Instead, we believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary.

Channel the power of YOU as the next **Technical Support Analyst II - **at CSG.

**Who will love this job**:

- ** A hybrid** - you excel when you can choose your work style - remote, in-office, or a combination of both
- ** An individualist** - you succeed by leading your own projects and producing impactful outcomes
- ** An empath** - you know how to connect and communicate with different audiences worldwide
- ** A collaborator** - you love to work on projects that have functional workflows
- ** A thinker **- you take advantage of resources and implement ideas in new ways to find solutions

**What you'll do**:

- You will report to Senior Team Members to contribute support products to post production customers by resolving technical issues with customers and meeting Service level agreement requirements. Overseeing customer ticket management, customer escalations and customer reporting; May implement additional customer services to create additional revenue or protect existing revenue.
- You will provide Level 2 Support to customers - resolving technical issues / error messages encountered by customers in a live production environment.
- Handle of all customer issues including troubleshooting and providing feedback to the customer.
- Ensure CSG Support Tool is updated with the latest ticket details according to best practices
- Support customers per the details contained in the customer maintenance and support contracts and reports on any over servicing provided.
- Deliver product installations according to internal procedures

**You should have**:

- Bachelor's degree in Information Technology; Computer Science, Engineering related field, or equivalent experience
- 3 years of work experience in software industry or related fields
- Knowledge of oracle SQL command is necessary
- Technical experience PL/SQL, Linux, C++, and C
- Create shell scripts
- Basic system administration
- Monitor performance using standard utilities
- Experience working with Perl

**Perks & Benefits**:

- Work from Home, in-office, or hybrid
- Medical & Dental Coverage
- Life Insurance
- Emotional and Mental Well-being Initiatives
- Volunteer Time Off
- Birthday Day Off
- Meal Allowance
- Education Reimbursement

**Our Story**:
For over 40 years, we've serviced the world's most recognizable brands with future-ready solutions in customer engagement, revenue management, and payments that make ordinary customer experiences extraordinary. As a trusted technology provider in telecommunications, retail, financial services, and healthcare, our solutions impact over 900 customers in over 120 countries. Over 5,000 customer-obsessed CSGers in more than 20 countries made it possible and helped reach our $1 billion in revenue milestone.

**Our Way of Life**:
Our people power a culture of integrity, innovation, and impact. In return, we power our people with the choice to work from home, in-office, or a hybrid work combination that integrates well with their lifestyle. You'll find CSGers exercising this choice at most of our locations worldwide.

We are committed to building and nurturing a diverse, supportive, and inclusive work environment where individuality is valued, and our people can flourish. We believe our workforce should reflect the world we live in and that we are stronger because of our differences. By embracing different backgrounds, attributes, experiences, and perspectives, we will help our employees, customers, and communities excel while, together, we work toward making social equality a reality.

We are committed to making a bigger community impact by creating new opportunities and access for underrepresented communities, protecting the environment, and developing technology solutions that foster digital inclusivity. That's just who we are. If not us, then who?

**Follow us** LinkedIn | Facebook | Twitter

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