Implementation Specialist

hace 6 días

Bogota, Colombia 3Shape A tiempo completo

Objective

When end-users purchase new 3Shape hardware or software from a reseller, the Implementation Specialist uses their technical knowledge to confirm installation, monitor and customize learning experiences. The Implementation Specialists are those who ensure that a client does not just buy a 3Shape product, but has a positive experience with it, too. To accomplish this, they build relationships with end-users, collect data, customize the experience, define objectives and provide training resources. All while developing a path to ensure excellent customer experiences and high promoter scores.

Education and Experience

Use of CAD/CAM as related to medical device products (Intra Oral scanners)

At least 3+ years working in a dental practice or industry

Able to speak, read and write fluent English.

Competencies

Clinical Acumen—the individual must be able to understand the fundamentals of clinical dentistry

Customer and Service Orientation—must be able to understand and translate customer needs into outstanding service and training.

Strong Communicator—must be able to provide clear, concise, professional feedback both written and verbal to a variety of audiences. Able to communicate complex topics to individuals with varied backgrounds and experience.

Global Mindset-Must be able to understand and effectively work across cultural boundaries.

Relationship Oriented—able to establish effective, strong partnerships with all levels and all roles, both inside and outside the company

Technologically Savvy—able to work with, understand and embrace changes in technology

Ethical Conduct—takes accountability for decisions, makes decisions that clearly adhere to an ethical standard

Troubleshooting

Ability to Multitask

Interpersonal Skills

Essential Functions

Builds trusted customer relationships and provides first-class post-sales experience

Identifies and initiates strategies to support increasing utilization

Provide professional, constructive, supportive feedback to customers by reinforcing standards and protocols.

Define and explain potential causes of poor performance and recommend solutions

Provide prompt follow up and attention to customer inquiries

Suggest 3Shape products or services to meet the customers need

Tracking, Reporting and Compliance

Assist in the conducting of routine audits to ensure protocols are followed

Participate in customer/client meetings, as requested.

Tracks and reports follow-up utilization of HW/SW

Enter any substantive client information into CRM or project management software.

Report any change in customer sentiment, content suggestions, or feedback to the proper team member and document

Document recommended products or services in CRM

Help identify and track relevant metrics related to quality control, customer satisfaction, and overall experience.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

**About us**

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook.

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