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Account Manager

hace 2 semanas

Manizales, Colombia Real Time Marketing A tiempo completo

An Account Manager manages the expectations and needs of both their host company and its customers. Responds to client needs, use problem-solving skills to handle issues arising between customers and internal teams, and responsible for project management.

**Duties & Responsibilities**:

- Responsible for the following: Search Engine Optimization (SEO), Web Design and Development, Paid Ads (PPC, FB, IG, and YT Ads), and Software Services (Real Time Social, Real Time Reviews, and Real Time Chats).
- Responsible for overseeing the client's accounts SEO and/or cross-channel strategy.
- Reviews and continuously improves, elevates and innovates the overall campaign performance, internal processes, products, and reporting to ensure that campaigns deliver SEO-relevant outcomes.
- Identifies key SEO KPIs based on the client’s business objectives.
- Cross-sell and upsell opportunities within the client industry.
- Communicates to clients, team, and management about strategy/project development, timelines, and results.
- Handles Inbound and Outbound Calls.
- Takes inquiries and requests from customers and addresses their needs.
- Stays on top of accounts, ensuring they're receiving services within their budget and meeting their needs.
- Meets regularly with other members of the team to discuss progress and find new ways to improve business.
- Reports directly to Senior Account Manager and COO.

**Qualifications**:

- Bachelor’s degree holder of any related course.
- Must have Account Management experience and digital marketing background.
- BPO and Customer Service experience preferred.
- Must be **FLUENT in Western English**.
- Preferably with previous graveyard work experience.
- Must be able to work a night shift for 8 hours, Monday-Friday EST.
- Must have the following**:a. Own computer unit; b. Stable postpaid internet connection and backup; c. Backup power supply.**

Pay: $6,700,000 - $17,000,000 per month

Application Question(s):

- Do you have a line (postpaid) internet connection?
- Do you have a backup internet and power supply?
- Do you have your own computer (laptop or desktop)?
- Do you have client facing experience?

**Experience**:

- Account management: 1 year (preferred)