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Logistics Tech Support Specialist
hace 3 semanas
**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services.
We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits** include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a **Technical Support Specialist,** you will be providing technical support to customers, answering basic to complex questions on functions related to our software products.
**Some of your responsibilities are but are not limited to**:
- Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
**Requirements**:
**What would help you succeed**:
- Believe and love what you do.
- Superior technical and communication skills.
- Highly tech-savvy.
- Analytical.
- Detail-oriented.
- Great problem solver.
- Customer-focused.
**Minimum requirements**:
- **Studies**: Studies: A high school degree is **required**. Desirable studies (but not required) in Systems, Computers, Electronics, Software or any other tech-related degree. Other studies are also considered.
- **Knowledge**: Fundamental knowledge of servers/computer hardware and software, passion for digging into problems and finding the root cause of issues, and knowing how to manage and exceed a customer's expectations.
- **Language**: Very good English skills. B2+ or higher is preferred.
**Perks**:
- **Schedule**:Monday to Friday from 8:00 a.m. to 5:00 p.m. or 9:00 a.m. to 6:00 p.m., following the American US Calendar.
- **Contract**: Indefinite term contract + Benefits.
- **Location**: Only for Colombia, this position will be 100% Remote.
- **Salary**: 4'415,000 COP.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
