Technology Demand Manager

hace 1 semana

Cali, Colombia TaskUS A tiempo completo

We are currently hiring for a Technology Demand Manager is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices.

This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies.

This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 - 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively.

**Requirements**:

- Bachelor's Degree in Business, Computer Science, I.S., I.T., or equivalent training and experience
- IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus
- At least five years of experience in technical project management (Call center experience is a plus)
Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance
- Solid understanding of network technology: MPLS, TCP/IP, VLAN's and other Data Network technologies
- Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
- Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks
- Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must)
- Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow
- Can adapt to changing work schedules and working hours
- Strong problem-solving, decision-making, and analytical skills
- 3 years of experience in technical project management or service analyst roles. Plus for BPO experience.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

  • Technology Demand Manager

    hace 1 semana

    Cali, Colombia TaskUS A tiempo completo

    Technology Demand Manager is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand...

  • Technology Demand Manager

    hace 1 semana

    Cali, Colombia TaskUs A tiempo completo

    Technology Demand Manager is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices. This individual will join our IT Demand...

  • IT Demand Manager

    hace 2 semanas

    Cali, Colombia TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Sr Analyst, Demand Planning

    hace 1 semana

    Cali, Colombia Newell Brands A tiempo completo

    **Title**: Sr Analyst Demand Planning **Reports to**: Associate Manager, Demand Planning **Location**: Bogotá The Sr Analyst Demand Planning is responsible for developing and maintaining an unbiased rolling 24-month unit forecast at the item level for their accounts/categories using current forecasting methodologies to enhance forecast accuracy (WFA),...

  • Territory Manager Cali

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Align Technology A tiempo completo

    Department:SalesLocation:LATAM-Colombia-RemoteDescriptionDescripción general del trabajoEl Gerente de Territorio es responsable por desarrollar y gestionar las ventas en un territorio determinado, buscando evaluar de manera proactiva las necesidades y el potencial de crecimiento de la base de clientes, con un enfoque en el logro de los objetivos de ventas....

  • Supply Chain Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Bosanet A tiempo completo

    En Bosanet, nuestra reconocida plataforma tecnológica escaladle de comercialización de alimentos y bebidas en Estados Unidos, estamos en búsqueda de nuestro(a) próximo(a) Supply Chain Manager, quien será responsable de gestionar la compra de productos terminados, asegurando la adquisición oportuna y eficiente de inventario para satisfacer la demanda...

  • Learning Experience Manager

    hace 13 horas

    Cali, Colombia TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Operations Manager

    hace 6 días

    Cali, Colombia TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Bilingual IT Service Desk Manager

    hace 6 días

    Cali, Colombia Zonar A tiempo completo

    A leading technology firm in Cali, Colombia, is seeking a bilingual Service Desk Manager. This role involves overseeing IT service delivery, managing local staff, and collaborating with Managed Service Providers. The ideal candidate has over 2 years of experience in service desk leadership, a strong technical background in Windows and macOS, and fluency in...

  • Operations Manager

    hace 13 horas

    Cali, Colombia TaskUs A tiempo completo

    What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s...