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Technology Demand Manager
hace 2 semanas
We are currently hiring for a Technology Demand Manager is responsible for coordinating with Engineering, PMO and other IT related teams on tasks required for the implementation and provisioning of infrastructure and systems necessary to support client or internal technology approved projects using proven PMI tools, techniques and best practices.
This individual will join our IT Demand Management organization supporting approved technical project management endeavors for internal enterprise and clients outsourcing services. They will have project oversight surrounding the following areas, but not limited to: supporting technical implementation of client programs, site builds, data center migrations, network and firewall setup for new client system access, integration of SaaS cloud partner configurations and various other program technical functional area dependencies.
This role will report directly to the Sr. Manager of Technology Demand Management and will have the responsibility of direct oversight of technical functional resources spanning from 5 - 25 project employees and project management of typically three (3) to four (4) projects over various project stages consecutively.
**Requirements**:
- Bachelor's Degree in Business, Computer Science, I.S., I.T., or equivalent training and experience
- IT related certifications (e.g. ITIL, Scrum, PMP, SaaS Provider certifications) are not required but a plus
- At least five years of experience in technical project management (Call center experience is a plus)
Knowledgeable on SaaS cloud systems, data and voice, networking, as well as their installation, configuration, and maintenance
- Solid understanding of network technology: MPLS, TCP/IP, VLAN's and other Data Network technologies
- Proficient on voice technology: Voice, PABX, PBX, Switch, Configuration, ACD, IVR, Call loggers, Telephony, IP and IP Telephony
- Understanding on Information Security and Data Protection Regulations including PCI-DSS, ISO, Risk Management frameworks
- Excellent verbal, written, and interpersonal communication skills (Fluency in English is a must)
- Experience using knowledge base tools such as, but not limited to: Kustomer, Zendesk, ServiceNow
- Can adapt to changing work schedules and working hours
- Strong problem-solving, decision-making, and analytical skills
- 3 years of experience in technical project management or service analyst roles. Plus for BPO experience.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
TaskUs is an Equal Opportunity Employer
