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Guest Relations Specialist
hace 2 semanas
Job Summary:
**Responsibilities**:
Answer all incoming calls.
- Manage a high volume of inbound calls in a timely manner
- Keep records of all conversations in Client's data base
- Manage and resolve complaints
- Identify and escalate issues to stores, brands, and/or management as needed.
- Provide product and service information
- Research required information using available resources
- Research, identify, and resolve complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in calls
- Meet personal and team qualitative and quantitative targets
Skills and Experience:
Knowledge of customer service practices and principles
- English-Spanish Language (Oral and written proficiency of 80% or higher) (B2 level in English).
- High School Diploma or Technical Degree.
- Excellent data entry and typing skills
- Superior active listening, verbal, phone, and written communication skills
- Ability to handle stressful situation appropriately
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- In-depth knowledge of a company’s products and/or services
- Comfortable working in a fast-paced environment
- Adaptability and flexibility
About Auxis:
Hospitality industry experience pref
