Product Operation Specialist 2

hace 5 días

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**:
Join the team as our next Product Operations Specialist II

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

**About the job**:
**Responsibilities**:
In this role, you'll:

- Assess the nature of product or service issues and resolve basic-to-intermediate level problems.
- Log customer interactions and tag/categorize issues accordingly.
- Respond to and action incoming carrier partner notifications.
- Quickly and confidently triage complex issues to the Level 2 team.
- Effectively respond to intermediate-to-advanced questions from customers (external and internal) in core area and basic questions across multiple areas.
- Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain

**Qualifications**:
**Required**:

- You're thorough, organized, and detail-oriented, and you're able to prioritize and execute multiple processes.
- You're empathetic and customer centric to the core.
- You're a clear verbal and written communicator.
- You're introspective and committed to continuous self-improvement.
- You're capable of learning quickly and mastering complicated systems.
- You're capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals.
- You're able to complete tasks in core area within SLAs.
- You have 2+ years of working on an Operations team.
- You're able to complete tasks in core and related areas within SLAs.

**Location**

This role will be based remotely in Colombia.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

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