Business Analyst

**To be considered, please submit your CV in English**

**About the Commerce Business Analyst Position**: The Commerce Business Analyst role is a highly collaborative position with insight into and collaboration with all roles within the organization. This position serves as a primary facilitator and leader for cross-team communication and collaboration. The Business Analyst must familiarize him/herself with scope, objectives, and architecture of each project to gain a cohesive, detailed, and accurate understanding. Business Analysts must have focused attention to detail and must work well in teams or on solo tasks.
The Business Analyst's primary responsibility is gathering and analyzing detailed functional requirements. As a result, the Business Analyst will produce functional specifications for client approval that clearly denote scope and requirements to aid user interface, engineering, and quality analysis teams in project development. The Business Analyst owns/organizes all project-related documentation. The Business Analyst is responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
Approximately less than 20% travel may be required per year.

**Responsibilities**:** Documentation**
- Responsible for drafting and updating all functional specification documentation including use cases, process and data workflows, as well as relationships between content structures
- Work closely with the Technical Architects, digital marketing, and creative teams to obtain the technical and UX details for the necessary planning deliverables before the implementation phase.
- Familiarity with standard best practices and approaches for e-commerce workflows in order to provide recommendations.
- Ability to understand the importance of various backend systems that support the e-commerce experience to drive out requirements and uncover necessary integrations.
- Analyze and understand the implications of any proposed changes to assess the impacts on UX, systems, and processes.
- Ability to identify “gaps”, overlaps, and conflicting information in scope and requirements.
- Work closely with the team to resolve project issues.
- Create, maintain, and help prioritize the project backlog.
- Ability to outline basic test scenarios, provide functional and technical recommendations as necessary.

**Communication/Collaboration**
- Facilitating cross-department communication is key to this role.
- The Business Analyst leads project handoff and retrospective meetings with members of the Engineering, Quality Analysis, Project Management and Creative teams. Will be responsible for capturing & following-up on any action/blocking items.
- The Business Analyst will be the main information resource for project functionality and scope specific questions.
- Must be able to effectively communicate and document complex user interaction scenarios.
- The Business Analyst is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations. They will also be responsible for explaining gaps and technical concepts for an often non-technical audience.

**Qualifications**:

- Bachelor’s Degree in related field, specialized training, or 3-6 years of equivalent work experience in IT/software industry focused on e-commerce.
- Exceptional organizational and communication skills, with the ability to cultivate relationships with internal departments.
- E-Commerce industry experience is a requirement and B2B specific experience is a plus.
- Excellent attention to detail.
- Ability to gather, analyze and document information clearly and efficiently.
- Proactive nature to actively seek gaps and issues and make recommendations to functionality.
- Experience with Digital Experience Platforms and integrations (Sitecore, Optimizely, or others) is essential.
- Experience with E-commerce Platforms is a plus.
- Familiarity with both agile and waterfall development methodologies is a plus.
- Experience with project life-cycle management tools such as JIRA and Confluence would be a plus.
- Must be an innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company.
- Multi-day domestic, and sometimes international travel will be a requirement for some projects.

**Ten Great Reasons to Work at Verndale**:

- We are a rapidly growing company that is just as scrappy and entrepreneurial today as when we were founded in 1998.
- We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
- We foster a culture that enables every person in the organization to do the best work of their career.
- We offer regular training and professional development to move careers forward.
- Client and employee satisfaction are our two most important business metrics.
- We celebrate and champion