Support Technician- Helpdesk
hace 2 semanas
Responds to inquiries from internal users ensuring customer satisfaction through efficient, timely, resourceful, accurate problem resolution. Works closely with all levels of staff.
**Responsibilities**:
- Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems.
- Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians.
- Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy)
- Perform creation and termination of user accounts
**Qualifications**:
- Associate degree in computer science or MIS, or equivalent experience
- Minimum 1 year experience in a Helpdesk environment
- Competent troubleshooting and problem solving skills
Tipo de puesto: Tiempo completo
Salario: Hasta $3.000.000 al mes
Idioma:
- inglés (Obligatorio)
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