Customer Success Analyst
hace 6 días
ABOUT INEVENT InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us CUSTOMER SUCCESS ANALYST NA REGION We look for people who are passionate about customer experience and nurturing relations Your daily goal will be to WOW InEvent's users with your guidance and support, always staying connected with your team. Your experience is not the most important factor here, but your will to learn and make it happen RESPONSIBILITIES Support InEvent clients via chat support, emails, and virtual calls with high energy and active listening. Meet CS KPIs of response time, average handling time, and Customer Satisfaction (CSAT) on all queries. Identify issues with customers, investigate queries and report issues and/or potential improvements to InEvent’s development team. Learn continuously about tech and platform updates. Work with team members to test and improve performance using the platform. Become a subject matter expert (SME) on the InEvent product. PRE-REQUISITES Fluent English to communicate in writing and voice with customers around the world. Fluency in other languages is a plus. Experience with Customer Success or similar. Experience in a SaaS or tech company. Outstanding communication skills and empathy. Flexibility and adaptability to service multicultural customers. Very (very) resilient to learn continuously in a startup PERKS Global Health Insurance, including $0 deductible and outpatient. Paid Time Off (PTO). Language Learning Programs. Annual Summits. Monthly Lunch days and activities. Monthly/Quarterly Challenges and Games with Prizes. Birthday Gift and Work Anniversary Gifts. CONTRACT This is a Permanent, Full-time position (40h per week), with an Independent Contractor status. If you think this position is for you, bring along your personal notebook (Mac or Windows) and a mobile device (iOS or Android), and come work with us #J-18808-Ljbffr
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Customer Success Analyst
hace 3 días
WorkFromHome, Colombia South A tiempo completoHi there! We are South and our client is looking for a Customer Success Analyst! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Customer Success Analyst
hace 3 días
WorkFromHome, Colombia Ottomatik.io A tiempo completoHi there! We are South and our client is looking for a Customer Success Analyst! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Customer Success Analyst
hace 6 días
WorkFromHome, Colombia InEvent A tiempo completoInEvent Bogota, D.C., Capital District, Colombia Join to apply for the Customer Success Analyst role at InEvent About InEvent InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for...
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Customer Success Analyst – Pleno
hace 5 días
WorkFromHome, Colombia Positivo S+ Latam A tiempo completoEstamos buscando un Customer Success Analyst – PLENO para un importante cliente del sector. Si te apasiona ayudar, resolver y acompañar a los usuarios a través de canales digitales, esta oportunidad es para ti. Lugar: Cajicá, Cundinamarca Modalidad: Presencial con semanas híbridas Vacantes: 1 Funciones Clave Atender solicitudes por chat, correo y...
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Customer Success Analyst
hace 1 semana
WorkFromHome, Colombia Colaboradores A tiempo completo## Buk SpA---### Detalles de la oferta**Vacantes**8**Área**Remuneraciones (M)## Más información## Customer Success Analyst - Remuneraciones## **Desafíos del cargo**¡Únete a nuestro equipo como Customer Success Analyst - Remuneraciones y haz la diferencia en la experiencia del cliente! En Buk, estamos buscando una persona apasionada por lo que hace, con...
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WorkFromHome, Colombia Ottomatik.io A tiempo completoAn innovative technology company is seeking a Customer Success Analyst to support U.S.-based customers by managing real-time requests and ensuring high-quality outcomes. The ideal candidate will have at least 2 years of experience in a client-facing technology role, with native English fluency and exceptional attention to detail. This position offers...
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Customer Success BP Analyst
hace 6 días
WorkFromHome, Colombia Didi A tiempo completoCustomer Success BP Analyst Job Locations: CO-Bogota ID: Category: Operations & Strategy - Food Employee Class: Regular Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing,...
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Remote Customer Success Analyst — Global Support
hace 6 días
WorkFromHome, Colombia InEvent, Inc. A tiempo completoA leading B2B startup is seeking a Customer Success Analyst to provide exceptional support to clients, ensuring an outstanding customer experience. This role requires fluency in English and adaptability to connect with multicultural customers. The ideal candidate will actively engage with users through chat, email, and calls, meeting key performance...
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Customer Success Analyst — Global SaaS, Growth
hace 6 días
WorkFromHome, Colombia InEvent A tiempo completoA global B2B startup is seeking a Customer Success Analyst to provide exceptional support to clients through various communication channels. This entry-level role requires fluent English and a passion for customer experience. You'll engage with users, meet key performance indicators, and contribute to product improvements. Join an innovative team that values...
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WorkFromHome, Colombia Ottomatik.io A tiempo completoAn innovative technology company is looking for a Customer Success Analyst to manage U.S.-based customer requests. The role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries simultaneously. Candidates with over 2 years of experience in client-facing roles and fluency in English are preferred. The position...
