Customer Success Analyst – Pleno

hace 1 semana


WorkFromHome, Colombia Positivo S+ Latam A tiempo completo

Estamos buscando un Customer Success Analyst – PLENO para un importante cliente del sector. Si te apasiona ayudar, resolver y acompañar a los usuarios a través de canales digitales, esta oportunidad es para ti. Lugar: Cajicá, Cundinamarca Modalidad: Presencial con semanas híbridas Vacantes: 1 Funciones Clave Atender solicitudes por chat, correo y teléfono. Detectar fricciones en la experiencia digital y dar solución o escalarlas. Gestionar tickets complejos y dar seguimiento. Crear reportes de desempeño y proponer mejoras. Documentar interacciones en sistema de tickets. Requisitos Formación en Administración, Comunicación, Ingeniería Industrial, Sistemas o afines (en curso o finalizada). Manejo de CRM y herramientas analíticas. Conocimiento intermedio de procesos financieros/digitales. Deseable experiencia Fintech / servicios financieros digitales / billeteras digitales. Contacto Si esta oportunidad te llamó la atención o quieres conocer más detalles, escríbeme y con gusto te comparto toda la información. Correo: WhatsApp: Un nuevo camino profesional podría comenzar aquí



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