Tech Support
hace 1 semana
T-mapp Tech Support (macOS, iOS, Android, Windows) Location: Bog, D.C., Capital District, Colombia. Join to apply for the Tech Support (macOS, iOS, Android, Windows) role at T-mapp . CHUBB Technical Support Analyst Company: Chubb, a leading global insurance company with a presence in more than 54 countries. Location: Bogota, D.C., Capital District, Colombia. This strategic hub will drive digital transformation and the development of innovative technology solutions for the company worldwide. As the primary point of contact for our agents, you will provide technical support and expertise on our sales and sales support applications. You will resolve issues, assist with agent onboarding and offboarding, maintain communication with vendors and the offshore development team, track support calls, analyze root causes, and escalates critical issues in a bilingual (English/Spanish) environment. Responsibilities Provide Technical Help Desk support to agents using our sales and sales support applications. Assist the Agent Service Center with technical guidance and issue resolution. Track support calls in our Ticket Tracking System (e.g., ServiceNow or similar). Analyze and identify root cause and provide resolution of incidents. Interact with production support personnel and vendors to ensure that critical and major production issues are resolved in a timely manner. Work with the offshore development team for further analysis on complex issues. Escalate issues as needed via email and telephone. Identify and manage P1/P2 issues, ensuring proper reporting and closure. Complete weekly status reports on incidents, trends, and improvements. Support agent onboarding and offboarding from a technical perspective. Manage relationships and change management with vendors related to assigned applications. Act as SME (Subject Matter Expert) on various SaaS (Software as a Service) applications used by agents. Support the onboarding and configuration of SSO (Single Sign-On) solutions. Required Qualifications 3+ years of experience in a Technical Support / Help Desk environment. Excellent knowledge of end‑user devices (e.g., iOS, Android, Windows, etc.). Excellent verbal and written communication skills. Bi‑lingual advanced Spanish and English. Strong analytical and problem‑solving skills. Strong customer service orientation and support skills. Ability to assist agents with various levels of technical knowledge. Solid knowledge of Microsoft Office (Excel, PowerPoint, Word) and Outlook. Desired Skills Experience with ServiceNow or similar ticketing tools. Experience with Intune. Experience with SharePoint. Knowledge of insurance company processes and workflows. Strong relationship‑building and decision‑making skills. Benefits Hybrid work model in Bogotá. Competitive salary and comprehensive health benefits. Continuous learning: training programs and professional certifications. Wellness initiatives and a supportive workplace culture. #J-18808-Ljbffr
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Remote Tech Support Consultant
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Bilingual Tech Support
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WorkFromHome, Colombia Medium A tiempo completoA global tech company based in Colombia is seeking a customer support specialist to provide exceptional assistance on its products. The ideal candidate will be fluent in English and have experience in tech or SaaS environments. This is a fully remote position, offering flexibility in working hours and opportunities for professional development....
