CRM and FSM Implementation Specialist

System Implementation Manager Location: Remote (Colombia) Work Schedule: Full‑Time, Colombia Time (11 AM to 8 PM COT, Monday to Friday) About CoreBridge Solutions: We are a trusted outsourcing and digital innovation partner for U.S.‑based firms, helping organizations improve operations through modern platforms, streamlined workflows, and strong execution across industries such as legal, real estate, finance, marketing, and field service. Position Overview We are looking for a System Implementation Manager who can translate real operational needs into well‑built, reliable system workflows. You will primarily support the implementation, configuration, and integration of our field service and customer relationship platforms, working closely with operations, leadership, and field teams to turn business requirements into practical system setups, clean data structures, and clear workflows. Suitable platforms include Zuper for FSM scheduling, dispatch, work orders, inventory, and asset tracking, and HubSpot for CRM, sales, service, and customer lifecycle management. Key Responsibilities Configure Zuper and HubSpot based on business requirements, including fields, workflows, automations, and dashboards. Support testing, UAT, and go‑live activities for new processes or integrations. Support integrations between Zuper, HubSpot, and other platforms to keep data consistent and accurate. Document integration logic and field mappings for clear future maintainability. Assist in mapping and improving operational workflows such as scheduling, call‑to‑cash, preventative maintenance, and service delivery. Ensure processes are clearly documented with diagrams, checklists, and written procedures. Support data migration efforts, including extraction, cleansing, mapping, and validation of customer, asset, and service data. Deliver training to office staff and field teams on how to use the systems effectively. Create simple playbooks and guides to help users adopt new features. Work closely with leadership and operational teams to understand requirements and help prioritize system enhancements. Monitor system performance and recommend improvements. Qualifications Three or more years of experience implementing or supporting FSM, ERP, or CRM systems such as Zuper, ServiceMax, Salesforce, Acumatica, or similar. Hands‑on experience configuring HubSpot CRM, including workflows, automation, and custom properties or objects. Experience working with ERP systems (Acumatica experience preferred but not required). Understanding of API integrations and how data flows across multiple systems. Ability to map and document business processes with clarity. Strong project coordination, problem‑solving, and communication skills. Nice‑to‑Have Skills Experience implementing Zuper or another FSM platform. Background in field service work such as HVAC, commercial refrigeration, or appliance repair. Experience training field or non‑technical users. Benefits Opportunity to work remotely from anywhere in Colombia. Performance‑related bonuses celebrating significant milestones. A genuine commitment to maintaining a healthy work‑life balance with a 40‑hour workweek. Work Environment Notice CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone. #J-18808-Ljbffr