Microsoft CRM Application Implementation Specialist

Who We Are We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. Adoreal is scaling rapidly, and this role is designed to support growth. As we automate more of our content production, scheduling, and reporting processes, we are looking for a strategic implementor who can take on high-impact work in sales and marketing automation. Who We're Looking For We’re hiring a Microsoft CRM Application Specialist to support the implementation of our marketing automation efforts across multiple aesthetic clinic partners. This role will focus on configuring and customizing Microsoft Dynamics 365 CRM to handle highly variable customer journeys and sales workflows, ensuring a clean and scalable rollout across our clinical network. Responsibilities CRM Configuration & Customization: Configure and customize Microsoft Dynamics 365 CRM for new workflows and customer journeys. Set up modules across Sales, Service, and Marketing, and automations. Ensure high configurability and scalability across clinics maturity levels. Clear understanding of how to create impactful customer journeys in Microsoft Dynamics 365 CRM. Cross-Team Coordination: Act as a bridge between technical (engineering, product) and business teams (partner operations, marketing, finance). Support the integration of third-party systems and custom features with developers. 3+ years of hands-on experience implementing Microsoft Dynamics 365 CRM. Solid understanding of CRM and ERP concepts, including workflows, entities, permissions, and data import/export. Previous experience managing CRM implementation projects. Excellent communication skills in English (C1 level). Nice-to-Haves Familiarity with aesthetic clinics, healthcare systems, or B2B partner/franchise-style environments. Experience with Power Platform tools (Power Automate, Power Apps) and third-party integrations. Why Adoreal? Joining Adoreal means becoming part of a high-performing, ambitious team that works hard, achieves extraordinary results, and enjoys the rewards that follow. Every employee receives equity, aligning us all in our shared success. Promotions and growth opportunities are limitless, driven only by your performance and dedication to our core principles: We do what is best for the company, not what is best for individuals of the company—we take pride in our work, but not in pride itself—the success of Adoreal is more important than our egos. We always share relevant information and admit our mistakes freely and openly (even when it is worrisome or uncomfortable to do so). Candid communication and a solution-oriented mindset is rewarded. We innovate by finding the right problems, then solving them. We thrive on change that minimizes complexity and improves situations for our stakeholders. We incentivize efficient results & people over process and focus only on the work that creates the most value for our stakeholders. We are quietly confident and openly humble, being tenacious in our quest to perform and inspire others with our thirst for excellence. We do not bow up and knock down—we care about our teammates and treat all of them with respect, regardless of their level within the company. We are steadfast in our pursuit to better our company, our colleagues, and ourselves. When we hire, we only hire people who bleed our principles and who will hopefully be our replacement one day. At this time, Adoreal is not offering visa sponsorship for this position. Candidates must have current and valid authorization to work in the country where they are applying. We comply with all applicable employment and immigration laws, including U.S. regulations, and encourage applicants to verify their work authorization status before applying. Adoreal is an equal opportunity employer committed to fostering a diverse, inclusive, and fair workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable U.S. law (EEOC) or local employment regulations where we operate. We encourage applications from candidates of all backgrounds. Accommodations for disabilities are available upon request throughout the recruitment process. We are not working with search firms for this role, thank you. #J-18808-Ljbffr