Principal Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Resumen de perfil de puesto The Solutions Consultant Advanced is a hybrid business strategist and technical expert , responsible for bridging client objectives with the capabilities of Genesys Cloud CX . This role partners with customers to design, demonstrate, and deliver end‑to‑end experience orchestration strategies that combine innovation, data, and empathy to elevate customer engagement. Key Responsibilities Consultative Leadership: Engage executives and CX leaders to uncover business challenges and translate them into digital experience strategies powered by Genesys Cloud CX. Solution Design & Architecture: Architect scalable, secure, and integrated CCaaS solutions that unify voice, chat, digital, and AI interactions. Technical Enablement: Develop proof‑of‑concepts (POCs), technical designs, and integration blueprints (APIs, CRM, AI, analytics). Pre‑Sales Support: Collaborate with account teams to craft compelling value propositions and deliver persuasive product demonstrations. Thought Leadership: Evangelize Genesys’ experience orchestration vision across the region, promoting innovation and best practices in CX. Profile Summary Experience: 5+ years in pre‑sales, CX consulting, or solution architecture within CCaaS or related SaaS platforms. Education: Bachelor’s degree in Systems Engineering, Telecommunications, or equivalent. Certifications (Preferred): Genesys Cloud CX Certified Professional, AWS/Azure Architect, ITIL, or Design Thinking. Languages: Fluent in Spanish; professional‑level English. Region: Latin America – ability to operate across multiple countries and cultures. Key Attributes Consultative mindset with strong executive presence. Ability to simplify complex technical concepts into business value. Strong collaboration skills and customer‑centric approach. Passion for innovation and continuous learning. Capable of leading transformation discussions from Contact Center modernization to Experience Orchestration. Typical Activities Preparing and developing technical presentations to explain the organization's products and services. Collaborating with sales teams to understand customer needs and provide sales support. Providing pre‑sales technical support for the development and implementation of complex products, applications, services, and solutions. Identifying, developing, and customizing applications/systems architecture or process designs for integration of customers’ very large complex technology solutions and integrating architecture. Identifying areas for improvement in customer processes and effectively prescribing solutions. Supporting sales teams during the project/solution contracting phase. Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at You can expect a response within 24–48 hours. EEO Statement Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. #J-18808-Ljbffr