Engineer-Customer Service
hace 3 semanas
Department: Service
Job Purpose: Coordination with Sv-PIC & PP svc. Pub. Deptt. for Content Development of Owner’s Manual, Shop Manual, Supplement Shop Manual, Quick Reference Guide etc. for Export & Domestic Markets, including Translation (if required). Outsourcing Translation & DTP as per need; Photo shoot & Web content Development; Monitor Drawing Change Notice to update Parts Master & Global Parts Catalogue with change implementation.
Minimum Qualifications: Dip./Degree in Mech. / Auto. Engg. + DTP Tools Adobe Creative Cloud & Corel Draw.
Preferred/Desired Qualification: Same as above + MS-office 365 (Excel, PowerPoint, Word & Outlook).
Specific Experience: Min. 2 years of handling Service Publications.
Overall Experience: 5 years.
KEY RESPONSIBILITIESFunctional:
- Content Development of Service Literatures Owner’s Manual, Shop Manual, Supplement Shop Manual, Quick Reference Guide, Flipcharts, Drawing etc. as per schedule of product launch.
- Printing (Outsourced) of Service Literatures, POP Material (Banners, Posters, Leaflet, Wall charts, Labour Schedules, Internal Signages etc.), Stationaries (Forms, Certificates, ID Cards etc.).
- Web content Development for End User including Hindi Translation & Share change implementation with PP svc Pub. Deptt. to update online Parts Catalogue based on Drawing Change Notice.
- Content back-up, Library & Renewal of Software Licenses.
- Conduct PDCA for pre-planned activities as well as ad-hoc activities.
Customer:
- Support to SEDBQ Members for Minor Model Change / New Model Launch.
- Co-ordinate with other Genpo for seeking their help for Foreign Language Translation verification.
- Support Field Team (Territory In-charge) & Dealers by providing necessary Service Stationaries and Online Portal Access (GPC).
- Co-ordinate with PIC Spare parts for Parts Master update.
- Planning of Budgeted Expenses for each financial year to conduct all assigned activities.
- Develop new & co-ordinate with existing Suppliers for cost effective & timely procurement.
- Capex & Opex Buying Justification to management and procurement after approval.
- Apply best industry practices in his/her role with change management.
- Payment collection & remittance for License fee of online portals.
- Customer Orientation (Individual Contributor)
- Inclusive and Fairness (Individual Contributor)
- Teamwork (Individual Contributor)
- Joy experiencing and sharing (Individual Contributor)
- Social responsibility (Individual Contributor)
- Global viewpoint mindset (Individual Contributor)
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