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Service Appointment Coordinator
hace 2 meses
Job Summary: We are seeking a highly skilled Service Appointment Scheduler/Coordinator to join our team at Kelly Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service, scheduling appointments, and ensuring a seamless experience for our clients.
Key Responsibilities:
- Answer incoming service department calls and respond to customer inquiries in a professional and friendly manner.
- Book service appointments and manage our fleet of 25 loaner vehicles.
- Communicate with customers via phone and email to ensure their satisfaction and address any concerns.
- Assist in monitoring and managing our service department operations to ensure efficiency and effectiveness.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and punctual nature.
- Professional appearance and demeanor.
Benefits:
- Competitive hourly salary with potential for monthly bonuses.
- Blue Cross Blue Shield medical and dental coverage on day one of employment.
- Company-supplied uniform shirts.
- 401K plan after 90 days of employment.
- Paid time off, sick time, and vacation time.
- Career advancement opportunities.
About Us: Kelly Automotive Group is a family-owned and operated dealership group with over 55 years of experience serving the North Shore community. We pride ourselves on providing honest sales and excellent service to our customers. We are committed to hiring exceptional people who share our values and are dedicated to delivering outstanding customer experiences.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
