Healthcare Scheduling

Healthcare Scheduling & Patient Support Representative (Onsite) | Starts 2/18/2026 Join to apply for the Healthcare Scheduling & Patient Support Representative (Onsite) | Starts 2/18/2026 role at Carenet Health. About the role At Carenet, we believe great healthcare starts with human connection. Here you will help patients navigate their healthcare journey in a fast‑paced, people‑focused environment. Responsibilities As a Healthcare Scheduling & Patient Support Representative, you will play a critical role in ensuring patients receive timely, accurate, and compassionate support. Schedule radiology and other healthcare appointments accurately and efficiently. Respond to patient and customer inquiries in a timely, professional, and empathetic manner. Serve as a trusted point of contact for patients, patient representatives, providers, and pharmacies. Document all interactions clearly and accurately within designated systems. Research patient issues thoroughly and identify practical, patient‑focused solutions. Build trust and rapport while maintaining professionalism and confidentiality. Advocate for patient needs while following established healthcare and compliance standards. Maintain high quality and consistency while managing multiple priorities. Work across multiple systems, including Carenet CRM, client CRMs, Microsoft Teams, Outlook, and other tools. Adjust workflows and behaviors as priorities and volumes shift. Participate in coaching sessions and actively apply feedback to improve performance. Cross‑train on additional clients or services as needed. Perform other related duties as assigned. Qualifications 5 CXC passes, High School diploma, GED, or equivalent. Six months or more of general business or customer service experience (healthcare experience preferred). Ability to type a minimum of 35 words per minute. Working knowledge of Windows‑based systems and Microsoft Outlook, Word, and Excel. Strong problem‑solving skills and attention to detail. Ability to manage multiple tasks in a fast‑paced environment. Flexibility, reliability, and openness to coaching and feedback. Respect for diverse cultures and a strong commitment to following policies and procedures. Work onsite with a collaborative and supportive team. Be part of a mission‑driven organization focused on improving healthcare experiences. A role where empathy, integrity, and accountability truly matter. Benefits Opportunities for learning, cross‑training, and professional growth. Work in a collaborative and supportive team environment. Be part of a mission‑driven organization focused on improving healthcare experiences. Office location: Albion Plaza, 22–24 Victoria Avenue, 2nd Floor, Port of Spain , Trinidad and Tobago. #J-18808-Ljbffr