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Customer Service Representative

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Emapta Global A tiempo completo

2 days ago Be among the first 25 applicants

Seal the Deal, Secure the Coverage—Sell with Confidence

Success in sales isn't just about numbers—it's about relationships, persistence, and the right environment. Here, you'll have all three. Join a team that simplifies insurance for customers while making work simpler for you. With a workplace that values your time, you can hit targets without missing out on life.

Job Description

As a Bilingual Sales Representative , you will report to the Manager of Inside Sales Representatives and handle inbound and outbound calls to connect with potential customers. Your goal is to generate qualified opportunities for insurance agents by identifying customer needs, overcoming objections, building rapport, and ensuring seamless transfers to the appropriate team.

Job Overview

Employment Type: Indefinite Term Contract

Shift: Monday to Friday | 9:00 AM - 6:00 PM EST

  • 5 days work week
  • 20 vacation days in total
  • Fully-customized Emapta laptop and peripherals
  • Indefinite term type contract
  • Direct exposure to our clients
  • Diverse and supportive work environment
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )

The Qualifications We Seek

  • Minimum of 2 years of experience in outbound sales and customer service (must-have).
  • Fluent in English with excellent verbal and written communication skills.
  • Ability to overcome objections and navigate challenges effectively.
  • Strong work ethic, self-motivation, and drive for success.
  • Passionate about delivering value and conveying a clear message to customers.
  • Strong written skills for effective note-taking and documentation.
  • Self-starter mindset with the ability to work independently.
  • Ability to prioritize multiple tasks and perform efficiently in a fast-paced environment.

Your Daily Tasks

  • Conduct outbound calls to prospective clients, overcome objections, and transfer qualified prospects to insurance agents.
  • Handle inbound calls by identifying the reason for the call and transferring the customer to the appropriate queue.
  • Build rapport with clients over the phone to establish trust and engagement.
  • Execute the sales process effectively with organized notes and follow-up tasks.
  • Collect and record customer information accurately and diligently.
  • Clearly communicate the company's value proposition to potential clients.
  • Meet and exceed sales targets, including calls, transfers, conversions, and quality metrics.

About the Client: A Digital Insurance Agency with Heart

Insurance shouldn't be complicated, and our client makes sure it isn't. Specializing in home and auto coverage, they bridge the gap between technology and trusted protection. With a marketplace of top-rated carriers and expert advisors ready to assist, they simplify the process, helping customers find the right policy with ease. In a world full of uncertainties, they ensure securing coverage is seamless, stress-free, and just a call away.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 900 clients worldwide and a team of more than 10,000 talented professionals , Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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Seniority level
  • Mid-Senior level
Employment type
  • Full-time
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