IT Support Specialist
hace 2 días
Overview The IT Support Specialist plays a key role in delivering high-quality technical support while contributing to technology projects and continuous improvement initiatives across the organization. This position balances hands-on end-user support with structured project execution, technology advocacy, and process optimization, ensuring a stable, secure, and efficient IT environment. General Objective Provide timely and effective technical support to all internal users Ensure smooth operation and continuous improvement of IT services and infrastructure Participate in and lead technology-related projects aligned with business objectives Act as a technology advocate, identifying opportunities to enhance user experience and operational efficiency . Key Responsibilities IT Support & Operations Provide Level 2 (SSR) technical support for hardware, software, and endpoint-related issues Manage and resolve tickets through the help desk system, ensuring proper prioritization and SLA compliance Collaborate with other IT team members to define, document, and improve support procedures and best practices Deliver user training sessions for new technologies, tools, and software applications Troubleshoot and support Microsoft-based environments (Windows, Microsoft 365, Azure AD). Technical Skills Strong experience with Microsoft technologies and environments Proven hands-on experience with Microsoft Intune and Endpoint Analytics (required) Experience with Azure services, specifically Storage Accounts and Virtual Machines Hands-on experience with backup tools and data protection processes (endpoint, server, or cloud backups). Knowledge of Microsoft 365, Windows OS, remote support tools, and infrastructure services (backup, directory services) Familiarity with ticketing systems (e.g., Jira) and basic scripting is a plus Experience supporting Autodesk environments is desirable. Education Degree or studies in Systems Engineering, Computer Science, Information Technology, Software Engineering, Telecommunications, or related fields. Languages Advanced English (written, spoken, and reading). Who we are are: ENG (engbim.com) is a BIM company that specializes in hands-on, field-focused BIM services. Founded in 2007, we have positioned itself as the largest and most experienced BIM production service provider in the United States, having completed 5,000 BIM projects with a dedicated team of over 500 staff members. We provide MEP Modeling, VDC/BIM Management, Laser Scanning, and Scan to BIM services, as well as a comprehensive array of BIM production services to architects, engineers, and owners. Why join us? Explore our amazing benefits Work from Anywhere : Flexibility to work remotely or from a coworking space. No-Policy for PTO : Recharge with flexible paid time off when you need it Wellness & Culture: Freedom and responsibility culture, healthy snack allowances, fun challenges and team celebrations. Continuous Learning : Programs to develop your technical and soft skills. Work Equipment to Keep You Productive: We provide everything you need to create the perfect working space. Tech & Office Allowances: Upgrade your workspace with our one-time allowances. With "Pimp up your Devices," and “Home Office set up allowance” you can upgrade gadgets for a better experience. Monthly Internet Allowance: Stay connected with a monthly allowance for internet and expenses Highly Competitive Compensation Package : Includes both fixed and variable payments, all processed in our local currency, USD.
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