Reporting Analyst

hace 2 horas


Perímetro Urbano Medellín, Colombia TP A tiempo completo

Resumen En TP nos encontramos en búsqueda de nuestro próximo Reporting Analyst quien se va a encargar de configurar rápidamente datos en soluciones de informes y análisis, cumplir con los plazos en un entorno acelerado y analizar información para proporcionar ideas y recomendaciones sobre tendencias, cuartiles y otros grupos de datos. Responsabilidades Seguimiento y mejora de indicadores clave: Supervisar, controlar y optimizar indicadores de calidad, productividad y resolución en el primer contacto, garantizando el cumplimiento de los objetivos del programa. Análisis de datos y generación de estrategias: Examinar bases de datos y resultados previos para diseñar estrategias que generen valor con eficiencia de costos, identificando factores que afectan la comunicación y efectividad. Elaboración y presentación de informes: Preparar informes claros y puntuales para diferentes niveles (Ejecutivo de Cuentas, Dirección de Operaciones, Cliente), asegurando la calidad y utilidad de la información. Gestión operativa y comunicación interna: Monitorear en tiempo real la evolución de indicadores junto a los coordinadores, generar alertas operativas, informar a departamentos clave y reportar incidentes técnicos al área de TI. Ubicación: Medellín Requisitos / Perfil Estudios universitarios mínimo desde 1er semestre en análisis de datos, programación o carreras deseables: Ingeniería, sistemas, matemáticas. Experiencia en el entorno de BPO. Deseables 6 meses de experiencia en el entorno call center. Experiencia en análisis de información, desarrollo de análisis de tendencias e informes de comparación o que actualmente haga parte del proceso Jump en la compañía o que esté finalizado. Conocimientos en herramientas como: Excel, SQL, Power Bi, Python Posiciones relacionadas Analista de Datos- Analítica y Conocimiento del cliente Data Analyst // Analista de datos (Bilingual) Practicantes Profesionales Equipos Datos y Analítica - Medellín Practicantes Profesionales Análisis Cuantitativo/ Analítica - Medellín Practicante en Analítica y Seguimiento Digital – Grupo Éxito Ingeniero de Inteligencia Artificial de Analítica Datos e IA (Senior) Profesional En Tecnologías Emergentes – Científico/a De Datos Practicante Ingeniería de Sistemas / Gobierno de datos Especialista IA Y Tecnologías Emergentes- Medellín #J-18808-Ljbffr



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